AI Learning Experience & Design Lead | Manager

AI is evolving rapidly, and the firm needs learning that keeps pace, clear, consistent and built for real-world application. Every impactful AI capability journey begins with intentional learning design and clear ownership of the end-to-end learner experience.

As the AI Learning Experience & Design Lead within our AI Learning team, you will own learning experience architecture across foundational, role-based and applied AI learning. You’ll translate capability priorities into structured pathways and engaging content, define success measures, and partner with the AI CoE, Risk, Technology, Learning Operations and other lines of service to embed learning into the flow of work and iterate quickly as tools and priorities evolve. 

Why PwC? 

At PwC Australia, your skills meet purpose. We tackle big challenges across industries like finance, technology, energy, and health—giving you the chance to make a real impact. Here, your growth is our priority. You’ll work with leading teams, explore new technologies, and unlock your full potential. 

Join a global community of more than 370,000 people who value bold ideas, collaboration, and lasting change. Together, we’re building trust and shaping the future. 

 
What you’ll do: 

• Own the end‑to‑end learning design for priority AI learning workstreams, including AI Foundations, role‑based learning and immersive learning experiences across the firm. 
• Translate business and capability needs into intentional learning journeys aligned to agreed AI skills frameworks. 
• Design and build high-quality learning assets (eLearning, facilitator guides, toolkits and communications) that scale consistently across the firm. 
• Partner with Change and business stakeholders to enable learning communities (e.g., AI Champions) with practical resources, facilitation support and upskilling that reinforce learning in the flow of work. 
• Lead learning experience (LX) design to ensure journeys are coherent, intuitive, and focused on application and impact — not just awareness. 
• Facilitate selectively and coordinate delivery of virtual and in‑person learning experiences, partnering with SMEs and facilitators to ensure quality and relevance. 
• Own governance rhythms for assigned learning workstreams, including working groups, reporting, risk/issue tracking and stakeholder updates. 
• Partner with Risk & Responsible AI, Firmwide Technology and LLTD teams to ensure content reflects current tools, policies and risk expectations. 
• Define and track meaningful learning success measures (participation, feedback, application) and drive continuous improvement through iteration and evidence‑based insights. 

What we’re looking for: 

• Demonstrated experience designing and delivering scalable learning solutions (digital and/or facilitated), ideally within AI, technology, transformation or capability programs. 
• Strong learning design and curriculum architecture capability, able to think holistically about pathways, progression and coherence. 
• Confidence working in a complex, matrix environment with senior stakeholders and subject‑matter experts. 
• Strong collaboration skills, able to build trusted relationships across Learning, Risk, Technology and Line of Service stakeholders to deliver outcomes together. 
• Agile learning mindset, able to adapt learning approaches quickly as AI tools, use cases and firm priorities evolve. 
• Clear communication and facilitation skills, with the ability to translate complex concepts into practical, learner‑centric experiences. 
• Strong delivery orientation with attention to detail, structure and quality. 
• A data‑informed mindset, using insights and measurement to continuously lift learning impact. 
• Interest in AI and emerging technologies (deep technical expertise not required).

What you’ll gain: 

• The opportunity to work with leading organisations and cutting-edge technology that challenge and expand your expertise. 
• Flexibility means trusting you to choose when, where, and how you work—balancing what’s best for you, your team, and your clients to grow and thrive together. 
• Clear paths for career progression supported by continuous learning and leadership development. 
• Generous leave entitlements to support your work-life balance - including floating public holidays, birthday leave and ability to purchase additional leave on top of your four weeks. 

We know that perks are as important as your financial rewards. Explore all the benefits that PwC has to offer here.

This role is being offered as a 12-month max term contract.

Ready to grow here and go further? Join PwC Australia as an AI Learning Experience & Design Lead and make an impact that goes beyond the expected. Apply now and take your next step with a team shaping the future. 

We’re committed to treating all our job applicants fairly and with respect, irrespective of their actual or assumed background, disability, neurodivergence, or any other protected characteristic. We want you to have every opportunity to thrive in our selection process. In the application form, you can let us know what adjustments you require during our recruitment process and/or any workplace accommodations you anticipate needing to help you perform your role. 

No agencies please: We kindly request that recruitment agencies do not submit CVs in response to this advertisement. We are only accepting applications direct from individuals.