The Advanced Practice Provider (APP) Manager oversees the administrative and clinical operations of the department. The APP Manager will participate in developing structured APP associated metrics for assessing outcomes of APP care and quality of care metrics; in ensuring that APPs meet various state and federal regulatory agency requirements and ensure that APPs participate in cost-savings and revenue-generating practices. A key objective for the Advanced Practice Provider (APP) Manager is to support industry standard APP procedures and implementation of best practices across Keck. The Manager is responsible for leading and supporting advanced practice to ensure quality and efficient patient care. They provide direction and oversight of Advanced Practice Providers (Nurse Practitioners, Physician Assistants) in select areas of Keck/Norris Hospital and USC CARE Medical Group, through excellent management, coaching, and mentoring to make sure their development is in concert with Keck Medical Center of USC mission, values, and goals. Practicing outstanding performance-management skills, they will promote and encourage an empowered and engaged workforce by establishing and maintaining a practice environment consistent with Keck commitment to patient centered care, new knowledge and innovation, team collaboration, and evidence-based practice. By building collaborative relationships with multiple counterparts and key stakeholders, including physician, nursing, and administrative leadership, Advanced Practice Provider (APP) Manager will support the advancement of organizational goals, programs, and projects. This position will be responsible for ensuring that policies and procedures regarding hiring, credentialing, privileging, care-delivery model, performance appraisal/competency assessment are expertly met.
Essential Duties
- The job duties listed are typical examples of work performed by positions in this job classification and are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities. Specific duties and responsibilities may vary depending on department or program needs without changing the general nature and scope of the job or level of responsibility. Employees may also perform other duties as assigned. Employees must abide by all Joint Commission requirements including, but not limited to, sensitivity to cultural diversity, patient care, patients’ rights and ethical treatment, safety and security of physical environments, emergency management, teamwork, respect for others, participation in ongoing education and training, communication and adherence to safety and quality programs, sustaining compliance with National Patient Safety Goals, and licensure and health screenings.
- Essential Job Functions ◦ Manages assigned staff and functions by assigning work, developing work procedures consistent with hospital policy, establishing work schedules and monitoring work performance performed by subordinates to meet agreed-upon goals, objectives, and target dates. ◦ Performs management functions by interviewing and hiring staff members; providing or arranging for training for subordinates; evaluating performance; and recommending or initiating personnel actions such as promotions, transfers, merit salary increases, or disciplinary action to ensure adequate and competent staffing as well as initiating or recommending responses to employee grievances. ◦ Participate in or lead efforts to assess outcomes of APP care throughout Keck/Norris Hospital and USC CARE Medical Group. ◦ Ensure that APPs meet or exceed various local, state, and federal regulatory agency requirements. ◦ Ensure that APPs throughout Keck/Norris Hospital and USC CARE Medical Group have evidence-based practices that support cost-savings and revenue generating initiatives. ◦ Collaborates with the Center for Advanced Practice to create, support, or lead initiatives to improve the work environment of APPs throughout Keck/Norris Hospital and USC CARE Medical Group. ◦ Support the shared leadership model of shared governance and participate in Magnet activities. ◦ May also participate in a clinical practice.
- These are the observable and measurable attributes and skills required to successfully perform the essential functions of the job and are generally demonstrated through qualifying experience, education, or licensure/certification. ◦ Management principles and practices such as, but not limited to, employee hiring, evaluation, counseling, and termination; budgeting; and employee recognition and rewards. ◦ Practice evaluation and process improvement. ◦ National professional organizational and regulatory agency initiatives. ◦ Standards of care and practice of APP roles. ◦ Knowledge and demonstrated clinical competence and in-depth knowledge in specialty. ◦ Knowledge of the organization and operation of trauma services necessary to ensure the delivery of quality, cost-effective and efficient patient care. ◦ Ability to communicate effectively, both orally and in writing. ◦ Ability to establish and maintain effective relationships with widely diverse groups, including individuals at all levels both within and outside the organization and gain their cooperation. ◦ Ability to plan, organize, prioritize, work independently, and meet deadlines. ◦ Ability to promote a spirit of inquiry and practice based on evidence by using research-based knowledge or research utilization methods to identify and implement innovations in patient care and/or participating in research, clinical investigatory or quality projects. ◦ Ability to use educational strategies to influence the development of staff and the provision of quality care for patients and families. ◦ Communicate effectively in many venues from individual 1-on-1 sessions to a large audience. ◦ Recognize/reward or counsel staff. ◦ Have strong written and verbal communication skills. ◦ Conduct efficient and supportive process improvement activities. ◦ Contribute positively, proactively, and adeptly in institution-wide and Center of Advanced Practice initiatives. ◦ Translate and implement national initiatives at Keck/Norris Hospital and USC CARE Medical Group. ◦ Ability to work full-time.
- OTHER ◦ Perform other duties as assigned
Required Qualifications:
- Req Master's degree Advanced Practice Provider - *Master's Degree In Nursing, OR Physician Assistant (PA), Or Other Healthcare-Related Field From An Accredited University.
- Req 5 years Experience as a licensed Advanced Practice Provider: (Physician Assistant, or Nurse Practitioner),
- Req 2-3 years Management Experienced required.
Required Licenses/Certifications:
- Req Registered Nurse - RN (CA Board of Registered Nursing) Valid California Registered Nursing license
- Req Nurse Practitioner - NP (CA Board of Registered Nursing) Nurse Practitioner (NP) Certification as a Nurse Practitioner by a nationally accredited nursing organization (e.g. ANCC, AACN, American Board Of Nursing Specialties or National Academy of Nurse Practitioners) ◦ * In Lieu of RN and NP License: Physician Assistant (PA) License in the State of California and Certification as A Physician Assistant (PA) By the National Commission on Certification of Physician Assistants (NCCPA)
- Req Basic Life Support (BLS) Healthcare Provider from American Heart Association
- Req Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)
USC Care Medical Group serves as the sole physician entity reporting to the USC Health System, uniting faculty clinical practice under Keck Medicine of USC. This entity oversees clinical governance, physician and ambulatory services, and core enterprise functions including billing, contracting, and financial operations. The organization encompasses 17 clinical departments, with approximately 1,500 physicians and 2,000 staff delivering care across more than 80 locations from Kern County to Orange County and into Las Vegas. USC Care Medical Group is the engine for patient-centered growth—advancing quality, safety, access, and financial strength through integrated, system-level thinking that transcends silos and traditional models. By building bridges across the enterprise, embracing innovation, and leveraging technology, we deliver seamless, 5-Star access and service while expanding clinical reach and diversified models of care. Our work fuels a sustainable cycle of good health—organizationally, financially, and within the communities we serve—driving continued growth from within and beyond the system’s boundaries.
The annual base salary range for this position is $164,403.00 - $271,265.00. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.
USC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristic protected by law or USC policy. USC observes affirmative action obligations consistent with state and federal law. USC will consider for employment all qualified applicants with criminal records in a manner consistent with applicable laws and regulations, including the Los Angeles County Fair Chance Ordinance for employers and the Fair Chance Initiative for Hiring Ordinance, and with due consideration for patient and student safety. Please refer to the Background Screening Policy Appendix D for specific employment screen implications for the position for which you are applying.
We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact USC Human Resources by phone at (213) 821-8100, or by email at uschr@usc.edu. Inquiries will be treated as confidential to the extent permitted by law.
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