Manager, Data Governance and Quality

Manulife’s Global Data Governance team is growing, and we are looking for an experienced professional to help shape the growing function and drive adoption of our data governance and data quality frameworks, implement best practices and supporting technologies across the enterprise. This role has a focus on data quality under the larger scope of data governance. You will work with our technology and business partners to unlock the value of data through improved accuracy and trust. This will help Manulife achieve its strategic ambition of becoming a digital customer leader. It will also enable efficiency and speed in generating data-driven insights.

Position Responsibilities: 

• Support the deployment of data governance agenda globally to accelerate trust and utilization of data 
• Collaborate with business data users, technology stakeholders and segment data governance teams to drive adoption of the DQ platform and dashboards, as well as the DQ framework and processes 
• Engage with stakeholders at various levels of the organization to guide them in identification of critical data elements, setting up metrics linking data quality to business value, and implement data quality controls to measure and monitor data health
• Conduct hands on data analysis to address high-priority data quality issues from issue identification through root cause analysis to issue resolution
• Support leaders in data governance roles across the organization to improve their data literacy and familiarity with the data governance and data quality practices
• Serve as a liaison between the Global Data Governance team and our Segment Data offices, Data Owners and Control Partners (Information Risk Management, Compliance, Privacy, Legal) to ensure that data quality requirements are defined, captured, and communicated 

Required Qualifications:

• 5+ years of data governance and data management related experience in a large multinational organization, with mastery of data governance and data quality concepts and technologies
• Hands-on experience using one or more leading data quality / data governance software (Informatica DQ platform and CDGC platform) and data visualization products (Power BI)
• A college/university degree in computer science, engineering or quantitative field
• Preferred Qualifications: 
• Experience operating in a complex, large-scale organization; financial and insurance industry experience preferred
• Working knowledge in Finance, Actuarial, and key business areas in Insurance industry
• Familiarity with foundational data architecture concepts and Cloud technology is a plus
• Practical experience with data wrangling, analytics, dashboard design. Knowledge and experience of AI/ML technologies and approaches is a plus 

When you join our team: 

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.

The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.

Referenced Salary Location

Toronto, OntarioHybrid

Salary range is expected to be between

$113,000.00 CAD - $163,000.00 CAD

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact hr@manulife.com for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact hr@manulife.com for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.