About Us
Headquartered and listed in Singapore in 2021, CapitaLand Investment Limited (CLI) is a leading global real asset manager with a strong Asia foothold. As at 5 November 2025, CLI had S$120 billion of funds under management. CLI holds stakes in eight listed real estate investment trusts and a suite of private real asset vehicles that invest in demographics, disruption and digitalisation-theme strategies. Its diversified real asset classes include retail, office, lodging, industrial, logistics, business parks, wellness, self-storage, data centres and private credit.
Job Description
KEY RESPONSIBILITIES
Operational Management & Support
- Serve as the primary operational owner for assigned lodging systems, including PMS, CRS, distribution platforms, channel managers, and related applications.
- Manage incidents, service requests, escalations, and operational issues, ensuring timely resolution and adherence to service levels.
- Guide properties and regional teams on support processes, system standards, configuration requests, and best practices.
- Coordinate with vendors and internal stakeholders to resolve configuration, integration, data, and operational challenges.
Vendor & Service Management
- Monitor support queues, ticket aging, SLA performance, and recurring issues.
- Drive vendor accountability through performance reviews, escalation management, and follow-up on corrective actions.
- Coordinate system maintenance activities, upgrades, releases, and stakeholder communications.
Change & Continuous Improvement
- Evaluate operational enhancement requests, clarify business requirements, and coordinate review with relevant stakeholders.
- Participate in testing activities for fixes, releases, upgrades, and system enhancements.
- Analyse support trends, recurring incidents, and workflow bottlenecks to identify improvement opportunities.
- Support operational onboarding of new properties and technology transitions.
Governance & Documentation
- Maintain system standards, SOPs, user guides, knowledge articles, and operational documentation.
- Monitor critical integrations between lodging systems and connected platforms.
- Provide regular updates on system performance, service risks, vendor activities, and improvement initiatives.
REQUIREMENTS
- Degree or Diploma in Information Systems, Hospitality Technology, Computer Science, or a related discipline.
- Minimum 4 years of experience in hospitality technology, application support, hotel systems operations, or a similar technology environment.
- Hands-on experience supporting hospitality platforms such as PMS, CRS, channel management, distribution, or related lodging systems.
- Strong knowledge of incident management, operational support, system configurations, and vendor management.
- Experience monitoring service levels, support performance, and operational metrics.
- Good understanding of system integrations and structured data concepts such as APIs, JSON, and XML.
- Experience supporting testing activities, system releases, and enhancements.
- Strong analytical, problem-solving, and stakeholder management skills.
- Ability to work independently, manage competing priorities, and effectively communicate with business users, technology teams, and external vendors.
Benefits
- Comprehensive medical coverage
- Training and development opportunities
- Subsidised rates at Ascott serviced residences
- Strong advocate of staff volunteerism
- Wellness programmes
At CapitaLand, we advocate fair employment practices, and recruit talents based on merit and fit with our Corporate values. We provide equal opportunity for all qualified persons and build an inclusive workplace regardless of race, gender, age, religious belief or nationality.
Only shortlisted candidates will be notified.
