Manager, Drug & Health Services - GCC

DISA Global Solutions is an industry-leading safety and compliance solutions provider with customers across the Globe since 1986 and more than 1,200+ Team members across more than 30 locations. When you join the DISA Team, you join an industry leader that more than 30% of fortune 500 companies use. With a rich history of IT innovation, we have more than 55,000 customers and complete more than 10 million orders each year. 

DISA is proud to be a “Top Workplaces” award winner across multiple locations in 2023. We offer competitive pay, a robust benefits package, and an exciting place to work. We have a collaborative and team-oriented culture with numerous opportunities for career advancement. We host monthly appreciation events, and our internal learning and development team provides the resources for employees to engage in continuing education and training. 

Job Title: Manager - Operations

Department: Drug & Health Services

Position Summary:

DISA Global Solutions is looking for an experienced Operations Manager with a proven ability to lead high-performing teams. This role requires a people-focused operations leader who can balance service delivery, process discipline, client expectations and employee development within a high-volume environment.

Essential Functions:

• Managing end-to-end operations
• Driving SLA, turnaround time, productivity, quality, and accuracy
• Leading Team Leaders and frontline operations teams
• Reviewing performance metrics and implementing corrective action plans
• Managing escalations and ensuring timely resolution
• Strengthening process controls, compliance, and audit readiness
• Identifying opportunities for automation and process improvement
• Coaching managers and team members to build performance and capability.
• Creating an accountable, collaborative, and engaging team culture
• Partnering with cross-functional and global stakeholder
•  "> ">undefinedWe are looking for:Strong experience managing process operations.Proven people-management capability within a high-volume environmentSound understanding of operational metrics, workforce planning and performance governance.Ability to manage client expectations and complex escalations.Strong analytical, communication and stakeholder-management skillsA people-first leadership style backed by operational discipline.

DISA Global Solutions is an equal opportunity employer committed to creating a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, caste, gender, gender identity or expression, sexual orientation, national origin, age, disability, veteran status, marital status, or any other legally protected status. Any questions, please contact our DISA Recruiting Team (Careers-India <careers-india@disa.com>)