Job Description:
Manager, Field Operations – Pamplona, Spain
Job Summary:
As Manager, Field Operations, you will be responsible for leading the Field Service and Service Operations departments, ensuring the effective planning, coordination, and execution of the resources, processes, and activities required to achieve the operational objectives of the Service organization.
You will be responsible for the management and development of the teams, ensuring efficient resource utilization, operational excellence, and continuous process improvement. You will act as the primary escalation point for operational conflicts and resource prioritization in coordination with cross-functional departments.
The ideal candidate will combine extensive experience in field supervision, commissioning, and project execution with strong organizational leadership capabilities, providing technical and operational guidance to teams and actively supporting complex situations whenever business needs require it.
Key Job Responsibilities:
Leadership & People Management
- Lead, develop, and continuously evolve the Field Service and Service Operations teams.
- Manage organizational capacity planning and workforce allocation to support current and future business needs.
- Participate in recruitment, onboarding, training, performance management, and professional development activities.
- Foster a culture of safety, accountability, collaboration, and continuous improvement.
- Identify organizational needs and drive initiatives that support the growth and maturity of the department.
Operational Management
- Ensure the effective planning, coordination, and execution of supervision, commissioning, and operational support activities associated with projects.
- Oversee the allocation and utilization of internal and external resources to meet project commitments.
- Coordinate field and back-office teams to ensure efficient execution aligned with project objectives.
- Ensure compliance with internal procedures and quality, health, safety, and environmental standards.
- Support effective project transitions between execution, commissioning, and warranty phases.
Resource Prioritization & Escalation Management
- Act as the primary operational escalation point for issues related to resources, planning, and project execution.
- Establish resource priorities in coordination with Project Management when competing project demands arise.
- Facilitate the resolution of complex operational issues while minimizing risks and ensuring business continuity.
- Escalate strategic issues and decisions beyond delegated authority to Service Leadership when required.
Technical & Operational Excellence
- Serve as a technical and operational reference point for the teams under your responsibility.
- Evaluate supervision, commissioning, and execution processes to identify opportunities for improvement in productivity, quality, safety, and profitability.
- Participate actively in the resolution of critical incidents and highly complex technical or organizational situations.
- Lead continuous improvement, digitalization, and process optimization initiatives.
- Define, monitor, and report operational KPIs related to productivity, resource utilization, quality, and efficiency.
Supplier & Contractor Management
- Define and execute the department's subcontracting strategy.
- Select, evaluate, and develop strategic suppliers and contractors.
- Monitor supplier and contractor performance, ensuring compliance with quality, safety, and service standards.
- Optimize operational costs while maintaining the flexibility and capacity required to support business demands.
Qualifications:
- Bachelor's Degree or Higher Vocational Education in Electrical Engineering, Mechanical Engineering, Electromechanical Engineering, Telecommunications, or a related technical discipline.
- Minimum of 8 years of proven experience in field supervision, commissioning, and execution of industrial or renewable energy projects.
- Previous experience leading operational field teams and coordinating project execution activities in international environments.
- Strong understanding of project execution, commissioning, incident management, and project handover to warranty processes.
- Advanced English proficiency, both written and spoken (minimum B2 level).
- Willingness and availability to travel internationally as required by the business.
Preferred qualifications:
- More than 10 years of experience in field supervision, commissioning, and management of complex industrial projects in national and international environments.
- Proven experience leading Service organizations, including field teams, Service Operations functions, and subcontracted resources.
- Extensive experience in workforce planning, resource allocation, and management of multiple concurrent projects and priorities.
- Demonstrated ability to act as an operational escalation point, managing risks, conflicts, and highly complex technical or organizational situations.
- Deep knowledge of project execution, field supervision, commissioning, technical support, and warranty transition processes, with the ability to identify and implement improvements in productivity, quality, safety, and operational efficiency.
- Ability to combine organizational leadership with hands-on operational involvement, providing technical guidance and direct support during critical field, back-office, or project execution situations.
- Solid experience in customer management, negotiation, and escalation handling within international projects, acting as a senior-level reference in complex situations when required.
- Experience managing suppliers, subcontractors, operational budgets, and operational KPI performance.
- Strong leadership, influencing, communication, and change management skills, with a results-oriented mindset and commitment to continuous improvement and high-performance team development.
- Proficiency in ERP systems, Microsoft Office Suite, and project management tools.
- Advanced English proficiency (C1 preferred) and willingness to travel internationally as business needs require.
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