External Applicants:
Please ensure all required documents are ready to upload before beginning your application, including your resume, cover letter, and any additional materials specified in the job description.
Cover Letter and Supporting Documents:
Navigate to the "My Experience" application page.
Locate the "Resume/CV" document upload section at the bottom of the page.
Use the "Select Files" button to upload your cover letter, resume, and any other required supporting documents. You can select multiple files.
Important Note: The "My Experience" page is the only opportunity to attach your cover letter, resume, and supporting documents. You will not be able to modify your application or add attachments after submission.
Current Employees:
Apply from your existing Workday account in the Jobs Hub. Do not apply from this website.
A cover letter is required for all positions; optional for facilities, campus services, and hospitality roles unless otherwise specified.
Job Description Summary
Under minimal supervision, oversees the entire guest experience concerning Food and Beverage front-of-the-house activities. Responsible for overall quality, cleanliness, and appealing presentation of all food and beverage-related products and amenities.
Job Description
*Please note this is a benefits-eligible position.
Essential Functions:
- Oversees operations of Food and Beverage and Room Service departments.
- Supervises and delegates responsibilities to the Assistant F&B Manager(s) and supervisors.
- Meets with clients and in-house staff to determine the best menus for their function.
- Assists the Director of Food and Beverage with the implementation of budgets for departments, and works within that budget by managing payroll and food costs effectively.
- Keeps current on trends related to dining service standards.
- Monitors cleanliness and upkeep of the dining areas and the equipment used by the service staff. Oversees sanitation and cleanliness standards in all related service areas.
- Oversees quality and presentation of all food products. Critiques the presentation of buffets and food stations, coffee breaks, and bars. Ensures that the service and presentation standards are maintained through the staff.
- Communicate daily with the Associate General Manager of Operations regarding any service-related issues.
- Maintains a good level of employee and guest relations.
- Attends weekly Coordination Meetings.
- Enforces rules of conduct and discipline in accordance with the rules and regulations outlined in the Employee Handbook.
- Ensures that subordinates have proper equipment and supplies with which to do their job.
- Manages personnel procedures, including the following: interviewing, hiring, training, disciplining, terminating, handling transfers, employee performance reviews, promotions, increases, and demotions within the Food and Beverage Department.
- Performs other related duties as assigned.
Required Education, Knowledge, Skills, Abilities:
- Excellent interpersonal skills, including customer service skills.
- Ability to make decisions using independent judgment.
- Ability to resolve conflicts among guests and/or employees.
- Knowledge of items such as alcohol, cigars, coffee products, etc.
- Demonstrated knowledge of wine.
- Knowledge of basic Accounting procedures, such as budgeting and purchasing tasks.
- Proficiency in standard PC office software.
- Ability to organize space and equipment.
- Ability to communicate effectively, both orally and in writing, in the English language.
- Ability to schedule employees, and meet budget guidelines.
- Ability to train staff members on a variety of subject matter.
- Must have a valid driver's license with a good driving record; must be insurable.
Preferred Education, Knowledge, Skills, Abilities:
- Bachelor’s Degree in a related field plus five years of related managerial experience in an upscale hospitality facility or restaurant environment, or an equivalent combination of experience and education.
Accountabilities:
- Works under minimal supervision. Accountable for fiscal responsibility for food and beverage departments and operations.
- The position requires the management of others through subordinates who are also supervisors, including organizing and controlling Food and Beverage areas, establishing budget plans, forecasting staffing requirements, and formulating policies and procedures. Supervises and delegates responsibilities for the following direct reports: F&B Managers, Beverage Supervisor
- Accountable for fiscal responsibility for food and beverage departments.
Physical Requirements:
- Ability to perform medium work: Exerting up to 50 pounds of force occasionally.
- Balancing, stooping, reaching, standing, walking, lifting, grasping, talking, hearing and repetitive motions.
- Visual acuity to perform an activity where the seeing job is at or within arm’s reach
Environmental Conditions:
- Subject to both environmental conditions: activities occur both inside and outside.
Additional Job Description
This position is not eligible for sponsorship of non-immigrant or immigrant visa status through Wake Forest University. All eligible applicants are encouraged to apply.
Time Type Requirement
Full time
Note to Applicant:
This position profile identifies the key responsibilities and expectations for performance. It cannot encompass all specific job tasks that an employee may be required to perform. Employees are required to follow any other job-related instructions and perform job-related duties as may be reasonably assigned by his/her supervisor.
In order to provide a safe and productive learning and living community, Wake Forest University conducts background investigations and drug screens for all final staff candidates being considered for employment.
Equal Opportunity Statement
The University is an equal opportunity employer and welcomes all qualified candidates to apply without regard to race, color, religion, national origin, sex, age, sexual orientation, gender identity and expression, genetic information, disability and military or veteran status.
Accommodations for Applicants
If you are an individual with a disability and need an accommodation to participate in the application or interview process, please contact AskHR@wfu.edu or (336) 758-4700.
