About the Role
The Manager, Platform & Automation leads the Platform & Integrations and Automation & Workflow teams within the Digital Support & AI organization. This role ensures that the technical backbone of AI-powered support including system integrations, data pipelines, workflow automation, and infrastructure is reliable, scalable, and fit for purpose. You will manage a team of engineers and specialists, translating support and AI strategy into working platform solutions.
What You Will Do
- Lead, hire, and develop the Platform & Integrations and Automation & Workflow teams
- Own the systems architecture and integration strategy across Salesforce, Zendesk, AWS Connect, and other core platforms
- Oversee the design, build, and maintenance of workflow automation flows and case resolution paths
- Ensure data pipelines between knowledge, case management, and AI systems are reliable and well-governed
- Partner with Knowledge & AI Manager, Digital Experience PM, and Intelligence & Analytics to ensure platform capabilities support organizational needs
- Drive platform reliability, scalability, and security across all integrated systems
- Manage vendor and tooling relationships relevant to the platform stack
- Translate business and support requirements into platform architecture decisions and roadmap priorities
- Track and report on platform uptime, automation efficiency, and integration health
What We Are Looking For
Required Experience & Qualifications
- 7+ years of experience in platform engineering, systems integration, or IT/support infrastructure
- 3+ years of people management experience with technical teams
- Strong background in CRM and support platforms Salesforce (including Flows), Zendesk, and AWS Connect
- Demonstrated experience designing and maintaining enterprise system integrations and automation workflows
- Experience with APIs, middleware, and data pipeline management in complex, multi-system environments
- Familiarity with AI infrastructure and what it takes to support LLM-based or agent-based solutions
Skills & Competencies
- People leadership: team building, coaching, and performance management
- Systems architecture: designing scalable, resilient multi-platform environments
- Automation tools: Salesforce Flow, MuleSoft, or equivalent middleware and workflow platforms
- Process optimization: identifying inefficiencies and driving automation-based improvements
- Strong stakeholder communication able to translate technical concepts for non-technical audiences
- Vendor management and tooling evaluation
Core Attributes
- Structured problem-solver who balances speed with stability
- Strong ownership mindset, takes accountability for platform reliability and team output
- Pragmatic and solution-focused in the face of complexity or legacy constraints
- Adaptable leader who can shift between strategic planning and hands-on troubleshooting
- Collaborative partner to AI, knowledge, and analytics teams
Benefits
- Career growth opportunities in a diverse and supportive work environment.
- Competitive Salary Package
- Prime office location in Ortigas (Easy access to MRT stations, restaurants, and banks)
- Hybrid Working Arrangement (2 days WFH)
- HMO coverage with free dependent upon hire.
- Free 24/7 access to our office gyms (Ortigas and Makati)
- Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
- Plus, additional benefits
About Us
From the day we opened our doors, MRI Software has built flexible, game-changing real estate software that powers thriving communities and helps make the world a better place to live, work and play. Fulfilling that mission is only possible because of one thing: exceptional people. People like you!
Our people-first approach to PropTech is defining a new industry standard for client experiences that, quite frankly, can’t be duplicated. Experiences that deliver real value every day. And we know those experiences begin with our people.
We believe MRI is more than just a workplace; it’s a connected community of people who truly feel they belong. Whether we’re investing in employee resource groups or providing tailored resources for each person to reach their full potential, we’re passionate about creating a work environment that makes you excited to show up every single day.
At MRI, one of our core values is to strive to amaze. From the intelligent solutions we create to the culture we cultivate, that’s our goal every day. Because that’s what industry leaders do. Whether you’re joining as a new Pride member or rejoining us after a short time away, your talent is vital to us, our partners and our clients.
Amazing growth requires amazing employees. Are you up to the challenge?
We know confidence gap and imposter syndrome can get in the way of meeting remarkable candidates, so please don’t hesitate to apply. We’d love to hear from you!
MRI is proud to be an inclusive employer. We welcome and celebrate diversity across all backgrounds, including ethnicity, religion, sexual orientation, gender identity, disability, age, military, veteran status and more.
We believe that Belonging is a direct result of Diversity, Equity, and Inclusion. Those values are woven into the fabric of who we are and are foundational to our continued success. Come and see for yourself!
