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Montréal, Québec, Canada
Hybrid
This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Manager, Property Claims – Commercial Damage Insurance based in Canada.
Take the lead in shaping high-quality claims operations within a collaborative commercial insurance environment. As a Property Claims Manager, you will guide and develop a team of claims professionals, providing technical expertise and support throughout investigations, file assessments, and settlement decisions. You will help ensure claims are handled efficiently, accurately, and in line with performance expectations. By monitoring key performance indicators and promoting accountability, you will drive continuous improvement across the claims function. This role combines people leadership, analytical problem-solving, and strategic thinking to strengthen service delivery and dispute resolution practices. You will also contribute to a supportive workplace that values employee development, collaboration, and meaningful customer outcomes.
Lead, support, and develop a team of property claims professionals, providing day-to-day guidance, coaching, and leadership.
Offer technical advice on claims investigations, file analysis, and settlement decisions to promote timely, consistent, and effective outcomes.
Monitor key performance indicators and assess claims handling quality, productivity, and operational efficiency.
Ensure claims files are reviewed thoroughly and managed in accordance with established procedures and service expectations.
Foster a collaborative team culture built on engagement, accountability, continuous learning, and continuous improvement.
Apply critical thinking and investigative skills to help resolve complex claims issues and identify practical solutions.
Collaborate with other leaders to develop and implement strategic initiatives that strengthen claims operations and adapt to evolving dispute resolution practices.
Support employee growth through regular coaching, mentoring, and professional development.
7–10 years of experience handling commercial property and casualty insurance claims.
3–5 years of team management experience, with the ability to motivate, coach, and develop employees.
Mandatory AMF Claims Adjuster Certificates in Commercial Property & Casualty Insurance and Personal Lines Insurance.
A post-secondary diploma from a three- or four-year program.
Excellent written and verbal communication skills, including the ability to explain technical claims matters and build effective working relationships.
Strong critical-thinking, investigative, and analytical skills, with a patient, thorough, and solution-oriented approach.
Demonstrated leadership capabilities, including sound judgment, accountability, and the ability to support operational performance.
A Chartered Insurance Professional (CIP) or Fellow Chartered Insurance Professional (FCIP) designation is considered an asset.
Hybrid work flexibility: Work from home up to two days per week, with additional flexibility when needed.
Competitive compensation: A competitive salary, although the specific salary range is not disclosed in the original posting.
Financial benefits: Employee share purchase plan, pension plans, RRSP, and discounts on staff insurance.
Health and well-being: Flexible health benefits, early leave days, wellness programs, and employee rewards and recognition.
Professional development: Education assistance for CIP, FCIP, CRM, and other relevant courses.
Career progression: Internal mobility opportunities, leadership training, and mentoring programs.
Community involvement: Donation matching and team volunteer days to support causes that matter to employees.
Inclusive workplace: A commitment to creating a welcoming environment and providing accommodations during the selection process.
Work location: The role is listed in Montreal, Quebec, with a hybrid arrangement. Candidates should confirm the precise location and work eligibility requirements during recruitment.
