Manager, Responsible AI Governance (Global Operations AI)

The Manager, Responsible AI Governance will support Global Operations AI initiatives by operationalizing governance requirements into delivery workflows. You will help teams prepare evidence, documentation, and controls needed for reviews and approvals, and ensure AI solutions meet applicable risk, compliance, privacy, and ethical standards before and after production deployment.

Position Responsibilities:  

• Governance operationalization: Embed Responsible AI and model risk expectations into delivery processes; clarify requirements and timelines for teams.
• Evidence readiness: Coordinate collection and quality review of required evidence (data lineage, privacy, documentation, testing results, explainability/fairness assessments, monitoring plans).
• Governance pipeline ownership: Own the end-to-end governance intake and clearance pipeline — track all in-flight initiatives through review stages, flag blockers early, and ensure no initiative stalls waiting for approvals.
• Cross-functional partnership: Partner with Risk, Legal, Compliance, Privacy, Technology, and model owners to align controls, document decisions, and track remediation actions.
• Regulatory navigation: Interpret and operationalize regulatory requirements (e.g., OSFI E-23, privacy impact assessments, cross-border data residency) into actionable delivery guidance for AI teams.
• Audit readiness: Maintain accurate documentation and traceable evidence aligned to enterprise standards.
• Continuous improvement: Improve templates, checklists, and guidance to reduce rework and accelerate review cycles without compromising rigor.
• Governance automation: Identify opportunities to automate governance tasks (evidence packaging, documentation workflows, risk scoring inputs).
• Regulatory awareness: Maintain awareness of emerging Responsible AI expectations relevant to Operations AI deployments and communicate implications to stakeholders.

Required Qualifications: 

• 6+ years of experience in AI governance, model risk management, compliance, operational risk, privacy, or technology risk in a regulated environment.
• Practical understanding of AI/ML risks (bias/fairness, explainability, robustness, data privacy) and how governance requirements translate into delivery evidence.
• Working knowledge of regulatory frameworks applicable to AI in financial services (e.g., OSFI guidelines, privacy legislation, cross-border data requirements).
• Demonstrated ability to independently manage a pipeline of concurrent reviews — prioritizing, escalating, and driving to resolution without constant direction.
• Strong stakeholder management; excellent documentation and communication skills.

Preferred Qualifications:

• Experience supporting governance for GenAI and LLM-enabled solutions, including evaluation approaches and monitoring considerations.
• Familiarity with enterprise governance tools/workflows (risk systems, model registries, documentation automation).
• Relevant certifications (risk, privacy, compliance, AI ethics) are an asset.

When you join our team: 

• We’ll empower you to learn and grow the career you want.  
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.  
• As part of our global team, we’ll support you in shaping the future you want to see.  

 
#LI-Hybrid

The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.

Referenced Salary Location

Toronto, OntarioHybrid

Salary range is expected to be between

$129,400.00 CAD - $179,400.00 CAD

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact hr@manulife.com for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact hr@manulife.com for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.