Manager/ Senior Manager (Process Transformation), Wealth Proposition & Management

About FWD Group

FWD Group (1828.HK) is a pan-Asian life and health insurance business that serves over 40 million customers across 10 markets, including BRI Life in Indonesia. FWD’s customer-led and tech-enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience. Established in 2013, the company operates in some of the fastest-growing insurance markets in the world with a vision of changing the way people feel about insurance. FWD Group is listed on the Hong Kong Stock Exchange under the stock code 1828. For more information, please visit www.fwd.com

For more information about FWD Hong Kong, please visit www.fwd.com.hk/

The Job

AI & Process Transformation

• Drive AI and digital transformation initiatives within the team, identifying and prioritizing use cases to enhance operational efficiency, quality of work and decision-making.
• Lead the implementation of AI-enabled solutions, working closely with IT and relevant stakeholders on business requirements, solution design, testing, implementation and rollout.
• Explore and promote practical applications of generative AI, automation and data analytics across product development, portfolio management, reporting, market intelligence and other day-to-day product management activities.
• Drive adoption and change management for new AI tools and solutions, including development of workflows, best practices and user guidance to embed new capabilities into the team's ways of working.
• Establish appropriate success measures and monitor the business benefits and effectiveness of implemented solutions.

Product Development & Implementation

• Support product development and implementation initiatives, from proposition development through implementation and launch.

• Prepare and review product specifications, product materials and business/user requirements, and drive cross-functional alignment across Actuarial, Distribution, Marketing, Operations, IT, Finance, Risk, Legal and Compliance.

• Act as project manager for assigned product initiatives, managing project plans, timelines, dependencies, deliverables and issues.

Product Strategy & Proposition

• Support the development and execution of strategy for wealth products, aligned with the Company's business objectives.
• Conduct market, customer and competitor analysis to identify emerging trends, proposition gaps and new business opportunities.
• Support the development of customer-centric and commercially viable product propositions addressing the needs of target customer segments and distribution channels.
• Apply analytical and technology capabilities to support new proposition development and product enhancement.

Portfolio & Business Management

• Support ongoing portfolio management activities through data analysis, management reporting and business insights.
• Develop or enhance analytics and reporting solutions to improve transparency of product and portfolio performance; identify opportunities to simplify and automate portfolio monitoring and product maintenance processes.
• Support product maintenance, enhancement and other business initiatives through effective project management and cross-functional coordination.

The Person

• University degree in Business, Information Systems, Computer Science, Finance, Economics, Actuarial Science or a related discipline.
• Minimum 6-8 years of relevant experience in the life insurance industry, with experience in business analysis, project management, operations, technology/digital transformation or product management.
• Good understanding of life insurance operations and the end-to-end insurance value chain, with basic knowledge of life insurance products and key product concepts.
• Hands-on life insurance product development experience is not essential, but exposure to product implementation, insurance operations, system development or business transformation would be an advantage.
• Strong project management capabilities, with proven experience managing cross-functional projects involving both business and technology stakeholders.
• Strong business analysis and problem-solving skills, with the ability to understand business processes, identify pain points and translate business needs into clear requirements and practical solutions.
• Strong stakeholder management and communication skills, with the ability to bridge business and IT teams effectively.

• Demonstrated experience in driving business transformation, process improvement, AI, automation or other digital initiatives.
• Good knowledge and practical experience in using AI, automation, data analytics and digital tools to improve productivity and quality of work.

• Curious and passionate about technology, with the ability to identify practical applications of emerging technologies within a business environment.
• Self-motivated, agile and comfortable working in a fast-paced and evolving environment.
• Candidates with less experience may be considered for Manager.

We offer 5-day work, 20-22 days annual leaves, excellent learning & development opportunities and an attractive package to the right candidate.

Information collected will be treated in strict confidence and used solely for recruitment purpose. The company will retain all applications no longer than 24 months of which will be destroyed thereafter. When there are vacancies in any of our subsidiaries, holding companies, associated or affiliated companies of, or companies controlled by, or under common control with the Company during that period, we may transfer your application to them for consideration of employment. We are an equal opportunity employer. We do not discriminate on the basis of race, gender, disability or family status in employment process.