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Emeryville, California, United States
Hybrid
The Basics
The Manager, ServiceNow Platform is the strategic owner of Tanium’s enterprise ServiceNow environment — accountable for the platform roadmap, governance, and delivery across our full suite of modules: ITSM, ITOM, Hardware and Software Asset Management (HAM/SAM), Vulnerability Response (VR), Security Incident Response (SIR), Integrated Risk Management (IRM), Strategic Portfolio Management (SPM), and Technology Provider/Customer Service Management (TPSM/CSM). You’ll lead a team of seven platform specialists, mature our CMDB and CSDM framework, and serve as the primary partner to IT and Security, to stakeholders across the broader organization, and to the customer-facing teams who rely on ServiceNow to run the business.
Two things make this role stand out. You’ll join our TPSM/CSM implementation mid-flight — a high-visibility program reshaping how Tanium delivers and manages customer service at scale. And you’ll serve as customer zero for Tanium’s own product integrations, working directly with our product and engineering teams to pilot, validate, and operationalize native Tanium capabilities within ServiceNow before they reach customers. You’ll also lead the adoption of AI across the platform, from Now Assist to agentic workflows and AI-driven automation.
This is a people-first leadership role for a technically grounded manager who can balance hands-on platform ownership with leading an already high-performing team — meshing with its established culture while continuing to develop it.
This position follows the Company’s hybrid schedule which currently requires employees to work in the office at one of the following locations a minimum of three days per week: Addison, TX; Bellevue, WA; Durham, NC; Emeryville, CA; or Reston, VA.
What you'll do
Lead and develop the team
Own the platform
Drive CMDB and CSDM maturity
Deliver across the module portfolio
Collaborate and communicate
We’re looking for someone with
Required
Strongly preferred
Nice to have
About Tanium
On a mission. Together.
At Tanium, we are stewards of a culture that emphasizes the importance of collaboration, respect, and diversity. In our pursuit of revolutionizing the way some of the largest enterprises and governments in the world solve their most difficult IT challenges, we are strengthened by our unique perspectives and by our collective actions.
As a global organization with stakeholders around the world, it’s imperative that the diversity of our customers and communities is reflected internally in our team members. We strive to create a diverse and inclusive environment where everyone feels they have opportunities to succeed and grow because we know that only together can we do great things.
Our commitment to excellence and innovation has earned us a place on the Forbes Cloud 100 list for ten consecutive years, and we continue to be recognized worldwide as a great place to work.
Each of our team members has 5 days set aside as volunteer time off (VTO) to contribute to the communities they live in and give back to the causes they care about most.
What you’ll get
The annual base salary range for this full-time position is $131,000 to $201,000. This range is an estimate for what Tanium will pay a new hire. The actual annual base salary offered may be adjusted based on a variety of factors, including but not limited to, location, education, skills, training, and experience.
In addition to an annual base salary, team members will receive equity awards and a generous benefits package consisting of medical, dental and vision plan, family planning benefits, health savings account, flexible spending account, transportation savings account, 401(k) retirement savings plan with company match, life, accident and disability coverage, business travel accident insurance, employee assistance programs, disability insurance, and other well-being benefits.
Tanium is an Equal Opportunity and Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, gender identity, sexual orientation, disability, protected Veteran status, or other legally protected categories. If you require a reasonable accommodation in searching for a job opening, completing an application, interviewing, or completing any pre-employment testing or requirements, please contact accommodations@tanium.com. For more information refer to the “Know Your Rights” poster which is available here - https://www.eeoc.gov/poster.
Please be aware of job offers coming from people claiming to be Tanium employees. Tanium employees will only use @tanium.com email addresses to communicate with you, will have video interviews with you, and will never ask you for money.
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