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At Norwegian Cruise Line Holdings (NCLH), we know our future success depends on our ability to attract and retain the very best talent. Our brands deliver vacations of a lifetime with innovative product offerings, a high level of service and unique guest experiences aboard each vessel and we’re continually seeking applicants who are passionate about hospitality and committed to being their personal best. As you learn more about our company, we think you will agree that there is no better time than now to become a member of the NCLH family!
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JOB SUMMARY
The Manager, Software Engineering leads a blended engineering squad of internal software engineers, QA automation engineers, vendors, and strategic partners. The role is accountable for delivery, stability, and continuous improvement of the Artemis platform, overseeing user interfaces, backend services, batch processing, and operational workflows. Responsibilities include engineering quality, production reliability, vendor management, and stakeholder communication.
POSITION RESPONSIBILITIES
- Manage and develop internal software engineers and QA automation engineers through objective setting, coaching, performance feedback, and prioritization to ensure team effectiveness and accountability.
- Direct and oversee delivery from vendors and strategic partners, including QA automation resources, with responsibility for work allocation, execution, quality, issue resolution, and performance assessment.
- Establish and maintain delivery practices for blended teams, ensuring clear ownership, predictable execution, collaboration, and consistent engineering standards across internal contributors, vendors, and strategic partners.
- Coordinate dependencies across product, business, architecture, security, infrastructure, and support functions to remove obstacles and align priorities.
- Drive operational excellence through incident response, root cause analysis, service reliability, performance improvement, and production support readiness.
- Ensure engineering work meets standards for code quality, testing, release management, security, compliance, supportability, and maintainability.
- Govern agile delivery through backlog discipline, sprint and release planning, execution tracking, risk management, and continuous improvement.
- Promote disciplined engineering and DevOps practices, including automated build and deployment pipelines, environment consistency, monitoring, and operational handoffs.
- Support platform integration and data exchange through reliable API and job-based interfaces with enterprise systems.
- Communicate delivery status, operational health, risks, decisions, and remediation plans to stakeholders, escalating issues as needed.
- Demonstrate leadership behaviors, maintaining accountability, execution discipline, talent development, and engineering excellence.
QUALIFICATIONS
DEGREE TYPE: Bachelor's Degree
FIELD(S) OF STUDY: Computer Science, Information Systems, Business Administration, or related field
EXPERIENCE
- 8–10+ years of progressive experience in software engineering, application delivery, or technical product development roles, including ownership of production systems and business-critical application delivery.
- 3–5+ years of people leadership experience, including direct management of engineering teams with responsibility for execution, performance, and talent development.
- Experience leading delivery for modern software applications spanning user interfaces, APIs, backend services, and scheduled or batch processing components.
- Experience operating in cloud-based environments, preferably AWS, with exposure to containerized deployments, managed databases, and application hosting patterns suitable for enterprise platforms.
- Experience with software delivery practices across the full development lifecycle, including planning, design, development, testing, release management, and production support.
- Experience managing vendor-supported or blended delivery models that combine internal employees with external engineering partners.
- Experience working in agile delivery models with responsibility for sprint execution, risk management, dependency coordination, and continuous improvement.
- Strong understanding of production operations, incident management, service reliability, performance monitoring, and the support requirements of business-facing applications.
- Experience leading platform modernization, improving CI/CD maturity, strengthening observability and reliability practices, and advancing engineering standards in growing or transforming teams.
- Familiarity with enterprise web and service technologies such as Angular-based interfaces, Python services and integrations, relational databases, API-based integration patterns, and secure authentication methods.
COMPETENCIES & SKILLS
- Demonstrated people leadership, including coaching, performance management, team development, and the ability to create clarity and accountability across engineering teams.
- Strong cross-functional collaboration skills with the ability to work effectively across engineering, product, operations, security, infrastructure, and business stakeholders.
- Clear written and verbal communication skills, with the ability to communicate status, risks, technical decisions, and tradeoffs to both technical and non-technical audiences.
- Sound judgment and decision-making in ambiguous or fast-moving situations, including the ability to balance delivery speed, quality, reliability, and business priorities.
- High degree of ownership, accountability, and follow-through, with a practical approach to resolving issues and driving measurable outcomes.
- Strong execution discipline, including planning, prioritization, dependency management, issue escalation, and sustained attention to delivery commitments.
- Continuous improvement mindset with the ability to identify process gaps, implement operational improvements, and reinforce effective engineering practices.
- Ability to lead hybrid delivery models that include internal employees and external partners while maintaining consistent standards, clear ownership, and strong team alignment.
- Commitment to engineering quality, operational stability, security, and compliance in the delivery and management of enterprise applications.
CERTIFICATIONS & LICENSES
- Preferred certifications may include Agile or Scrum credentials, AWS cloud certifications, or other relevant software engineering, delivery management, or solution architecture certifications.
ABOUT NCLH
Norwegian Cruise Line Holdings Ltd. (NYSE: NCLH) is a leading global cruise company which operates the Norwegian Cruise Line®, Oceania Cruises® and Regent Seven Seas Cruises® brands. The combined brands currently operate 32 ships, employ over 35,000 shipboard crew from more than 110 different countries and visit approximately 700 different port destination each year.
LEARN MORE ABOUT OUR COMPANY:
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Norwegian Cruise Line
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EQUAL OPPORTUNITY EMPLOYER
It is Norwegian Cruise Line Holding’s policy not to discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, and marital or veteran status.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
