Job Description:
The Manager, Technical Consulting leads a global team of technical consultants responsible for delivering complex integration, interoperability, and technology solutions that drive client success and business outcomes. This role provides strategic and operational leadership for enterprise integration architecture, data exchange solutions, and technical consulting engagements, ensuring delivery excellence, operational efficiency, and exceptional customer experiences.
The Manager is accountable for the operational health and performance of the team, including resource planning, utilization, forecasting, backlog management, delivery quality, financial performance, and continuous process improvement. Working collaboratively across Product, Engineering, Sales, Customer Success, and other business functions, this leader develops and executes strategies that support organizational objectives, enable business growth, and improve operational maturity.
Success in this role requires an experienced people leader with a proven ability to build, coach, and develop high-performing global teams while fostering a culture of accountability, collaboration, and innovation. The ideal candidate quickly establishes credibility with internal and external stakeholders, effectively navigates complex business and technical environments, and thrives in a fast-paced, customer-focused organization.
- Defines client needs and develops a plan and proposal to implement in the delivery of the project solution.
- Oversees the identification/development of technology solutions for clients using company products and/or outsourced technology solutions or proprietary tools/techniques.
- Manages the coordination of the activities with responsibility for results, including costs, methods and staffing.
- Cultivate and disseminate knowledge of application development best practices.
- Serve as an escalation point for technical issues and within procedures and policies to resolution.
- Identify opportunities to improve current Best Practices and/or develop new or refine existing business processes.
- Participates and contributes to departmental strategy and business plans.
Education Required:
- Bachelor's degree.
- Or, any combination of education and experience which would provide the required qualifications for the position.
Experience Required:
- 6+ year of experience in technical consulting, customer service.
Knowledge, Skills & Abilities:
- Knowledge of: Practical knowledge in leading and managing processes, projects and tactics within a discipline and familiar with a variety of the field's concepts, practices, and procedures in the implementation of technical systems, software, or solutions.
- Skill in: Management and decision making skills. Communication (verbal, written)m customer/client focus, problem-solving, analytical, technical, detail oriented, interpersonal skills.
- Ability to: Foster teamwork, build collaborative relationships.
The company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the company reserves the right to change this job description and/or assign tasks for the employee to perform, as the company may deem appropriate.
NextGen Healthcare is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
