Manager, Technical Training and Enablement

This role exists to ensure excellentBevi client and partner experiences, delivered through excellent training, an excellentBevi Help Center, and the clear processes and documentation behind them. You own that full system: how partners and internal technical teams learn to install, service, and sell our platform, and how well-equipped they are to deliverforthe customer. 

You lead a small, high-output team (an Instructional Designer and a Technical Content Manager) and own the enablement engine end to end:training, documentation,theBevi Help Center (internal SOPs and Partner-facing technical content), and the LMS. You will build and scale both e-learning and in-person programs, partner closely with Sales, our partners, and Product and Engineering on new product introductions (NPI), and continually rethink how this function should work, using AIto drive efficiency and shape where it goes next. This is a hands-on role.

Your Day to Day

• Team: Lead and develop the Instructional Designer and Technical Content Manager; set priorities and hold a high bar on quality and speed. 
• Training: Own onboarding and ongoing curricula for partner and internal/technical audiences (e-learning and in-person), including modules,tests, milestones, and readiness assessment. Onboard, upskill, and coach partner technicians, branch managers, and operations managers to drive efficiency in the field and technical proficiency. 
• Documentation and Help Center: Own the intake, accuracy, and upkeep of technical documentation, specs, and the Bevi Help Center, so clients, field teams, and partners always have the right guidance. 
• LMS: Administer the Learning Management System (e.g., Absorb) and authoring tools (e.g., Articulate or similar): users, content, content effectiveness, reporting, and completion tracking. 
• Cross-functional and NPI: Run a regular cadence with Sales, partners, and Product and Engineering to capture process guidance and turn new products and changes into training and docs on time. Drive communication and gain buy-in across the business and with partners.
• Process and scale: Continuously improve how training, documentation, and the Help Center are built and managed; use AIto drive efficiency, measure effectiveness, and build structures that scale with our partner network.

Requirements

• Experience building and running technical training or enablement programs, ideally across both internal teams and external partners or channel networks. 
• People leadership experience, or clear readiness to manage and develop a small team. 
• Working knowledge of LMS and authoring platforms (e.g., Absorb, Articulate), plus Salesforce, Zendesk, Google Workspace, and Atlassian (Confluence,Jira). 
• Ability to teach different learning styles across formats: verbal, written, video, and e-learning. 
• Excellent cross-functional communicator who gains buy-in, aligns stakeholders, and keeps a program moving. 
• A process builder who uses AIto find efficiency and rethink how training and documentation should work in the future. 

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• A hands-on operator with strong analytical and organizational skills, a high sense of urgency, and willingness to travel for training events.