Manager, UI UX Designer

About FWD Group

FWD Group (1828.HK) is a pan-Asian life and health insurance business that serves approximately 40 million customers across 10 markets, including BRI Life in Indonesia. FWD’s customer-led and tech-enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience. Established in 2013, the company operates in some of the fastest-growing insurance markets in the world with a vision of changing the way people feel about insurance. FWD Group is listed on the main board of the Hong Kong Stock Exchange under the stock code 1828.

For more information, please visit www.fwd.com

About FWD Life Philippines 

FWD Life Insurance Corporation (FWD Life Philippines) launched its commercial operations in September 2014. As of end-2022, FWD Life Philippines ranks 3rd and 6th in terms of Paid-up Capital(1) and New Business Annual Premium Equivalent(2), respectively.

For more information, please visit fwd.com.ph. 

1 www.insurance.gov.ph > Statistics > Life > 2022 > Based on Paid-Up Capital

2 www.insurance.gov.ph > Statistics > Life > 2022 > Based on New Business Annual Premium Equivalent

Lead the design and optimization of customer-centric digital experiences by translating user needs and business goals into customer-first, intuitive, accessible, and high-performing interfaces that drive engagement, conversion, and customer satisfaction across all digital touchpoints.

Key Responsibilities:
1. Leverage human-centered design process and CX developed customer journeys to deliver easy-to-use user interface and user experience which includes multiple points of discovery, intent, purchase and after sales.

2. Create wireframes, prototypes and high-fidelity mock-ups.   

3. Continuously audit existing platform experience; research customer platform behaviors across competitors and identify innovation opportunities in UI UX.

4. Work with stakeholders to identify requirements as well as with the developers to maintain product quality and achieve the most user-friendly approach to the solution.

5. Work closely with the various business units and CXMKTG team to maximize chances of customer success through solution design.

6. Create, maintain, and develop design libraries, usability testing and documentation. Record change logs and tester feedback validated through user testing and business goals.

7. Be able to support marketing business units with design requirements created with UX principles.

8. Understand accessibility standards and usability levels to be included in the overall solution design.

9. Champion UI UX design innovations and solution usability throughout FWD.

Privacy Notice

Your privacy is a priority for FWD.  The Company keeps your personal information with us in confidence. To know more about how we process your information, kindly refer to our FWD Recruitment Privacy Notice.

FWD has partnered with Talocity Instasolutions Private Limited (“Talocity”) to manage the initial filtering of candidate’s profiles through video interviews, social profile mapping, and video analytics using artificial intelligence engine that is offered within the Talocity platform.  The platform evaluates the candidate on the five well-known dimensions as per OCEAN Personality Model that influence occupational success and help understand workplace behavior. For more information, please refer to Talocity Privacy Policy.

When you apply, FWD will share your name, phone number and email address to Talocity to contact you and conduct the initial screening and profiling process.  Shortlisted candidates will then be contacted by FWD for the face-to-face interview.