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Milwaukee, Wisconsin, United States
Remote only
At HSA Bank, we’re working toward a world where everyone is empowered to save for a healthy future. Our offerings in the healthcare savings space drive down healthcare costs, increase access, and assist with decision-making for consumers, health plans, partners, and advisors.
Are you ready to join us?
What You Will Do
Lead user research activities, including customer interviews, stakeholder interviews, surveys, usability testing, contextual inquiry, and prototype validation.
Partner with Product Managers, Product Owners, business stakeholders, and development teams to understand business objectives, user needs, and product requirements.
Lead product discovery efforts to identify customer pain points, unmet needs, opportunities, and experience improvements.
Synthesize research findings into personas, journey maps, service blueprints, experience maps, and actionable recommendations.
Define information architecture, navigation structures, workflows, and interaction models for complex web and mobile applications.
Create user flows, wireframes, storyboards, and low- to mid-fidelity prototypes using Figma and other UX tools.
Facilitate design thinking workshops, discovery sessions, and collaborative ideation activities with stakeholders and cross-functional teams.
Apply user-centered design methodologies to rapidly test, iterate, and refine solutions based on user feedback and business priorities.
Establish hypotheses, success metrics, and validation plans to assess the effectiveness of proposed experiences.
Identify usability issues and experience gaps and develop thoughtful, scalable solutions that improve customer outcomes.
Advocate for accessibility, usability, and customer-centered decision making throughout the product development lifecycle.
Collaborate closely with UI Designers to ensure research insights and intended interactions are accurately reflected in final visual designs.
Communicate research findings, design recommendations, project status, opportunities, and risks to stakeholders and leadership.
Stay current with UX research methodologies, design trends, accessibility standards, and industry best practices.
Skills and Abilities
Strong portfolio demonstrating expertise in UX research, product discovery, interaction design, information architecture, journey mapping, wireframing, prototyping, and usability testing across web and mobile applications.
Deep understanding of user-centered design principles, design thinking methodologies, interaction design, and experience design best practices.
Experience planning, facilitating, and synthesizing qualitative and quantitative user research.
Strong analytical skills with the ability to identify patterns, insights, opportunities, and root causes through customer research and behavioral data.
Proficiency with Figma and modern UX design and prototyping tools.
Ability to translate complex business requirements into intuitive and effective user experiences.
Experience creating personas, journey maps, workflows, user flows, wireframes, and validation prototypes.
Understanding of responsive design principles, accessibility standards (WCAG), and inclusive design practices.
Ability to influence product strategy and decision-making through customer insights and evidence-based recommendations.
Excellent communication, facilitation, presentation, and stakeholder management skills.
Strong collaboration skills and the ability to work effectively in cross-functional Agile teams.
Self-directed, proactive, and comfortable working in fast-paced, iterative environments with evolving priorities.
Education Qualifications
Bachelor's Degree (BA/BS) in Human-Computer Interaction (HCI), User Experience Design, Human Factors, Psychology, Cognitive Science, Information Science, Interaction Design, Graphic Design, or a related field required.
Experience Qualifications
5–7 years of professional experience in UX research, product discovery, interaction design, information architecture, usability testing, and experience design required.
Demonstrated experience conducting customer research, synthesizing findings, and translating insights into actionable product and design recommendations required.
Experience leading end-to-end UX activities from discovery and research through validation and delivery required.
Experience creating user flows, journey maps, wireframes, prototypes, and information architecture for complex digital products required.
Hands-on experience with usability testing, accessibility reviews, and evidence-based design practices required.
Experience partnering with product management, technology teams, and business stakeholders in Agile development environments required.
Experience building or contributing to enterprise design systems and reusable interaction patterns preferred.
Experience delivering solutions for complex business workflows and enterprise applications preferred.
Experience in financial services, insurance, healthcare, or other regulated industries preferred.
Experience with accessibility standards and WCAG compliance required.
The estimated salary range for this position is $115,000USD to $120,000USD. Actual salary may vary up or down depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position is eligible for incentive compensation.
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Webster Financial Corporation and its subsidiaries (“Webster”) are equal opportunity employers that are committed to sustaining an inclusive environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, marital status, national origin, ancestry, citizenship, sex, sexual orientation, gender identity and/or expression, physical or mental disability, protected veteran status, or any other characteristic protected by law.