Media Operations Manager

GROW YOUR CAREER WITH US
At Norwegian Cruise Line Holdings (NCLH), we know our future success depends on our ability to attract and retain the very best talent. Our brands deliver vacations of a lifetime with innovative product offerings, a high level of service and unique guest experiences aboard each vessel and we’re continually seeking applicants who are passionate about hospitality and committed to being their personal best. As you learn more about our company, we think you will agree that there is no better time than now to become a member of the NCLH family!

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JOB SUMMARY

Support the execution of media initiatives across Paid Media and SEO, leading the end-to-end operational process for promotional Paid Media campaigns across domestic and international markets. This includes creative briefing, quality control, campaign execution, and performance reporting. Partner with the SEO team by owning the end-to-end blog development process, from initial briefing through to publishing.

POSITION RESPONSIBILITIES

• Support the execution of Paid Media and SEO initiatives that drive awareness, engagement, and bookings.
• Coordinate promotional Paid Media campaign timelines, creative assets, approvals, and deliverables across internal teams, agencies, and external partners.
• Support Paid Media campaign setup, quality control, trafficking coordination, tagging, optimization, and performance reporting.
• Own the SEO blog development process, including project briefing, quality control, stakeholder feedback, publishing, optimization, and reporting.
• Partner with the SEO Manager on ad hoc initiatives supporting GEO, SEO, and Digital PR priorities.
• Collaborate with Paid Media Senior Specialists to maintain campaign documentation, naming conventions, taxonomy requirements, project plans, and marketing calendars.
• Develop recurring reports and dashboards to monitor campaign performance and track business results.
• Partner with the Paid Media Manager and Senior Specialists on international projects, campaign execution, and reporting.
• Collaborate cross-functionally with Media, CRM, Social, Creator, PR, Revenue Management, Brand, and Analytics teams to support integrated marketing initiatives.
• Identify and implement process improvements that increase efficiency, consistency, and speed to market.
• Performs other related duties as assigned.

QUALIFICATIONS

DEGREE TYPE: Bachelor's Degree

FIELD(S) OF STUDY: Business, Communications, Advertising, or a related field, or an equivalent combination of education and relevant experience.

EXPERIENCE

Minimum five years of experience in marketing, media, advertising, digital marketing, social media, SEO, partnerships, influencer marketing, or related fields.

COMPETENCIES & SKILLS

• Strong project management, communication, analytical, and organizational skills, with the ability to drive initiatives from planning through execution.
• Working knowledge of key digital marketing channels, including paid media, SEO, social media, influencer marketing, strategic partnerships, and marketing measurement.
• Ability to collaborate effectively across cross-functional teams, manage multiple priorities, and thrive in a fast-paced environment.

ABOUT NCLH
Norwegian Cruise Line Holdings Ltd. (NYSE: NCLH) is a leading global cruise company which operates the Norwegian Cruise Line®, Oceania Cruises® and Regent Seven Seas Cruises® brands. The combined brands currently operate 32 ships, employ over 35,000 shipboard crew from more than 110 different countries and visit approximately 700 different port destination each year.

LEARN MORE ABOUT OUR COMPANY:

At a Glance                                      
Brand Overview                    
Norwegian Cruise Line     
Oceania Cruises
Regent Seven Seas Cruises

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EQUAL OPPORTUNITY EMPLOYER

It is Norwegian Cruise Line Holding’s policy not to discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, and marital or veteran status.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.