San Ramon, California, United States
Onsite
Education:
Completion of Medical Assistant Program - Accredited - Required
High School Graduate or Equivalent - Preferred
Experience:
3 years Healthcare - Medical Assistant - Required
Healthcare - Electronic Health Records - Required
Medical Office - Required
3 years Healthcare - Healthcare Administration - Preferred
Experience training and mentoring staff on ambulatory workflows and protocols, with knowledge of Operator Standard Work to ensure consistency and quality – Preferred..
Certifications/Licensures:
BLS Basic Life Support - American Heart Association - Required
Certified Medical Assistant (CMA) - Preferred
Skills:
Strong verbal communication skills with the ability to convey information clearly and accurately, coupled with proficiency in creating precise and comprehensive documentation.
Knowledge of organizational policies, procedures, systems and objectives.
Strong clinical skills; able to perform clinical tasks accurately and safely
Ability to accurately escalate patient concerns and communicate provider instructions via phone and patient portal.
Proficiency in electronic health record (EHR) systems and basic computer applications.
Strong organizational and time-management skills to prioritize tasks in a fast-paced environment.
Ability to reinforce adherence to standard workflows and processes among team members.
Knowledge of privacy, confidentiality, and HIPAA compliance requirements.
Problem-solving and critical-thinking skills for addressing patient and operational issues.
Leadership and team coordination skills to support staff and maintain efficient clinic operations.
Strong customer service and interpersonal skills to ensure a positive patient experience.
Ability to adapt to changing priorities and maintain composure under pressure
Pay Range:
$36.23 - $48.90Hourly.png?1742563296){kind=logo}