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Medical Contact Center Assistant I at fortrea in Manila | Swiftcruit
communication skillsregulatory requirementsPharmacovigilance practicesICH GCP guidelinesMicrosoft Office suite applicationsattention to detail
Company Location
Manila, Philippines
Remote Work Policy
Onsite
Summary of Responsibilities:
To respond to medical information queries/product quality complaints/general queries that may be received over the telephone call, email, fax etc.
Receive information, record, and report Adverse Drug Reaction in timelines (according to the regulations and to internal WI/SOPs) that may be received over telephone calls, email, fax etc.
Perform and support different activities as assigned – tracking various types of information and metrics, ongoing QC of defined process steps, training, reconciliation of data from multiple sources.
All other duties as needed or assigned.
Qualifications (Minimum Required):
1 year VOICE call center experience
Healthcare account experience highly desired
Must have a healthcare license e.g. Nurse, Pharmacist, Medtech, PT, Radtech
