Microsoft 365 Optimization Specialist

Accountabilities:

Support the administration, configuration, maintenance, and optimization of Microsoft 365 services to improve operational efficiency, security, and user experience.
Review existing Microsoft 365 environments, identify configuration gaps and inefficiencies, and recommend improvements aligned with business and technical requirements.
Assess and enhance Microsoft 365 governance frameworks, policies, standards, and operational processes to promote consistency, security, and effective service management.
Administer and optimize SharePoint Online sites, including permissions, access controls, collaboration structures, and site configurations.
Support Microsoft Teams administration and configuration, improving collaboration capabilities and ensuring appropriate governance and access management.
Design, develop, maintain, and optimize automated workflows using Microsoft Power Platform, particularly Power Automate, to reduce manual effort and streamline business processes.
Support the implementation, configuration, and adoption of Microsoft Copilot and Copilot Studio, identifying opportunities to introduce AI-powered capabilities into workplace operations.
Review and improve security settings, user permissions, access management practices, and environment configurations across Microsoft 365 services.
Identify repetitive operational tasks that can be automated and implement solutions that improve productivity, reliability, and process efficiency.
Collaborate with IT Operations and other relevant stakeholders to assess existing workflows, understand operational challenges, and implement practical improvements.
Document system configurations, automated workflows, governance standards, technical procedures, and optimization recommendations to support maintainability and knowledge sharing.
Monitor the effectiveness of implemented improvements, identify opportunities for continuous optimization, and provide clear recommendations to technical and operational stakeholders.
Requirements:
Hands-on experience administering, configuring, and optimizing Microsoft 365 services in an enterprise or organizational environment.
Practical experience managing SharePoint Online, including site administration, permissions, collaboration structures, and access controls.
Experience administering Microsoft Teams and supporting collaboration environments, including configuration and operational troubleshooting.
Working knowledge of Microsoft Power Platform, particularly Power Automate, with the ability to develop and optimize workflows and automate repetitive tasks.
Familiarity with Microsoft Copilot and Copilot Studio, including their configuration, implementation, and potential applications within business processes.
Understanding of Microsoft 365 security principles, identity and access management, permissions, governance policies, and environment configuration.
Experience reviewing existing Microsoft 365 environments, identifying inefficiencies or configuration gaps, and translating findings into actionable improvement plans.
Strong analytical and problem-solving skills, with the ability to investigate technical issues, evaluate alternatives, and implement effective solutions.
Ability to document technical processes, configurations, governance standards, and workflows clearly and accurately.
Effective communication and collaboration skills, with the ability to work closely with IT Operations and explain technical recommendations to relevant stakeholders.
A proactive, detail-oriented approach to work, with a commitment to continuous improvement, operational reliability, and secure technology management.
Conversational English proficiency at B2 level or above, enabling effective communication with international teams.
Availability to work according to the US time zone and contribute to a project expected to last at least six months.
Nice to have:
Experience implementing Microsoft 365 governance frameworks, policies, and enterprise administration best practices.
Knowledge of Microsoft Entra ID, including identity management, authentication, and access control.
Experience managing Power Platform environments and configuring Data Loss Prevention (DLP) policies.
Previous experience implementing AI-powered solutions or automating business processes using Microsoft Copilot and related tools.
Relevant Microsoft certifications in Microsoft 365 administration, SharePoint, Teams, security, or Power Platform.
Benefits:
Remote work: Work remotely from Brazil while contributing to an international IT optimization project.
Long-term project opportunity: Participate in an engagement expected to last at least six months.
Modern Microsoft technologies: Work hands-on with Microsoft 365, SharePoint Online, Microsoft Teams, Power Platform, and AI-powered workplace tools.
AI and automation exposure: Develop practical experience supporting Microsoft Copilot and Copilot Studio adoption and implementing workflow automation.
Technical development: Strengthen your expertise in Microsoft 365 administration, enterprise governance, security, and operational optimization.
Meaningful operational impact: Help improve productivity, streamline processes, strengthen security, and enhance collaboration across business teams.
Cross-functional collaboration: Work alongside IT Operations professionals to assess existing environments and deliver measurable improvements.
International work environment: Collaborate with distributed teams while working according to US business hours.