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مدينة الكويت, محافظة العاصمة, الكويت
Onsite
Our Global Structure
Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team.
Join us in our mission to transform the way people shop and eat, where impact, innovation, and growth drives everything we do. Our Commercial team sits at the centre of Deliveroo’s marketplace - shaping how we serve restaurants, grocers, and new verticals worldwide. From negotiating key partnerships to unlocking new revenue streams and crafting data-led growth strategies, we take on big challenges that move the business forward. If you thrive in fast-paced, commercial environments and want to influence the future of a global brand - this is the team for you.
The Team
As Deliveroo continues to scale, we become a major revenue channel for restaurants - aside from providing best-in-class support, we are restaurant consultants that use data-driven insight and industry knowledge to help our partner restaurants grow. Our account management team owns and manages restaurant relationships. We are restaurant consultants who use data-driven analytics and industry knowledge to provide best-in-class support and strategic value to our restaurant partners. The Account Managers are a passionate, dynamic group of team players who work well together and cross-functionally with other departments, and of course, they’re fun, personable, and great at building exceptional relationships.
Role Overview
As an Account Manager, you will manage a portfolio of restaurant partners on Deliveroo, with a focus on high-performing Local Gems and selected national chains. These partners play an important role in attracting customers to the marketplace and represent strong growth opportunities for Deliveroo. You will work closely with your partners to improve operational performance, drive marketing initiatives, and identify opportunities to grow their business on the Deliveroo platform. You will also collaborate with internal teams across marketing, operations, and commercial functions to ensure partners deliver a strong customer experience while achieving sustainable growth.
Here’s what your day-to-day might look like:
Manage a portfolio of Deliveroo's restaurants in Kuwait, including high-sales volume drivers and global restaurant brands. You will maintain and grow relationships with these partners.
Lead the delivery agenda with your partners to ensure they are operating with excellent fundamentals, and define and execute joint initiatives that drive sustainable growth for both Deliveroo and your partners.
Lead the day-to-day management of your accounts, interacting primarily with stakeholders who manage daily projects or operations. You will work on negotiations and longer-term account plans in collaboration with your Restaurant Partner.
Monitor operational metrics and support partners in improving service quality
Drive adoption of Deliveroo marketing tools, promotions, and campaigns
Support partner onboarding and expansion onto the Deliveroo platform
Demonstrate the ability to resolve day-to-day issues and problem-solve independently, seeking advice for more complex problems when necessary
Work cross-functionally with other departments (Marketing, Operations) to lead new projects and drive initiatives forward
Our ideal candidate will bring strong expertise in some of these areas and curiosity to grow in others:
Minimum of 3-5 years of experience in a commercial role in a fast-paced environment
Commercial mindset with the ability to identify growth opportunities
Very data-conversant with an ability to utilise and analyse data to tell a story
Great organisational skills with excellent team-player qualities
Strong relationship management and stakeholder engagement skills
Problem-solving mindset and ability to navigate operational challenges
Enjoy working in a constantly evolving environment
Demonstrate strong competency using Microsoft Office tools and related project/program management applications to drive best practices
Proficient with G-Suite
Strong knowledge of the restaurant industry is a plus
Fluency in English and Arabic is a must
Why Join Us?
At Deliveroo, you’ll do work that matters, solving real-world problems in a three-sided marketplace that’s constantly evolving.
We’re food lovers, problem solvers, community builders, and more, brought together by a shared drive to make things better. Working here, you can expect to:
🔧 Solve meaningful problems at real scale
Work on a complex, always-on marketplace that impacts millions every day.
🌱See your impact, fast
Ship, test, and improve ideas quickly in a low-hierarchy, high-ownership
environment.
🧠Grow through challenge and ownership
Take on big, ambiguous problems and accelerate your career with strong support.
🌎A culture built for builders
High standards, collaboration, flexible working, and continuous learning.
We aim to create a fair process that lets your skills shine—our interview typically includes 3-4 stages. Find more about how we hire here.
Diversity, Equity and Inclusion
At Deliveroo, we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at what we do. We’re committed to fostering an environment where everyone can do their best work and feel they belong.
We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief.
If you have a disability or long-term health condition and need support to apply for one of our roles, or require any reasonable adjustments during the recruitment process, you’ll have the opportunity to let us know once you’ve submitted your application. We’ll share details on how to request support so we can ensure you have a fair and equitable experience.
If you’re excited about making a real impact in a fast-moving marketplace and growing your career alongside ambitious, supportive teams, we’d love to hear from you!
Beware of recruitment scams: DASH Brands will never ask you to pay money or share sensitive financial information during hiring — learn more about DASH Brands' legitimate recruiting process at careersatdoordash.com/recruitment-scam-awareness.
