MIPS Professional Services Consultant (Remote - US)

Essential Functions

• In addition to working in accordance with appropriate conduct and behavioral standards, specific responsibilities of this role include:

  • Manage MIPS clients that have purchased consulting services on a recurring basis.
  • Host remote consultations with Nextech clients and prospects on MIPS best practices
  • Serve as the internal Industry Expert for MIPS as it relates to our specialty’s served.
  • Provide on-going feedback to Product Management as the ‘Voice of the Customer’ for product enhancements/corrections
  • Collaborate with the Consulting team to develop and maintain Best Practices for MIPS usage.
  • Identify, triage, and report bugs that are discovered and assist with work arounds.
  • Maintain a high-level of customer retention for consulting recurring services
  • Maintain 75% billable utilization.
  • Participate in meetings as needed for product education, product guild, team, best practices
  • Maintain Outlook work calendar with all client meetings and other business meetings
  • Submit timecards, weekly overviews, and other updates to department initiatives and KPI’s as requested
  • Maintain and update projects in Salesforce
  • Create opportunities and other client related events in Salesforce
  • Participate in national user conference
  • Carry out additional responsibilities as assigned based on business need

Minimum Requirements

• Bachelor’s degree
• 3-5 years of experience in the Healthcare IT industry, MIPS.
• Assertive with a demonstrated ability to cultivate strong relationships & influence behavior.
• Excellent verbal and written communication skills.
• Excellent interpersonal and time management skills.
• Strong critical thinking & decision-making skills, negotiation skills and conflict management skills

Preferred Qualifications

• Knowledge of or applicable experience in one of Nextech’s main medical specialties.
• Knowledge of workflow of a Medical Clinic.
• Understanding of HIPAA and PHI.

Working Environment/Physical Demands Working

• This role is expected to have approximately 15% of travel.
• Activities when not traveling require a significant amount of sitting at office and work desks and in front of a computer monitor.
• Activities when traveling require a significant amount of standing while training and supporting practices.
• Walking and standing relative to interaction with other personnel.