Entity:
Customers & Products
Job Family Group:
HR Group
Job Description:
The Mobile Truck Service Technical Trainer – Quality & Compliance is responsible for delivering advanced technician training programs focused on mobile maintenance operations, repair quality, safety compliance and field execution standards. This role primarily operates in the field supporting mobile maintenance technicians through on-site instruction, hands-on coaching, ride-a-longs, and quality inspections.
This position plays a critical role in ensuring mobile repairs are completed safely, efficiently and in compliance with TA operational standards, Technology & Maintenance Council recommended practices, and applicable Federal Motor Carrier Safety Administration regulations.
The trainer will partner with operational leadership to improve technician competencies, reduce offsite risk exposure, enhance repair quality, strengthen customer confidence and support TA’s mobile growth strategy.
Duties and Responsibilities
- Facilitate delivery of technical training programs to field operations teams to promote skill growth of mobile truck service technicians.
- Develop and assist in the implementation of systematic training programs focused on heavy-duty truck and trailer diagnostics, repair procedures, mobile maintenance service execution and best practices.
- Conduct field ride-a-longs with mobile technicians to evaluate repair quality, safety behaviors, customer interaction and adherence to company policies and procedures.
- Perform post-repair quality inspections to ensure repairs meet TA operational standards, OEM specifications, TMC recommended practices and FMCSA compliance requirements.
- Coach technicians on proper diagnostic procedures, documentation standards, repair validation and root cause analysis.
- Assist in identifying training gaps related to the increasing complexity of mobile maintenance repairs, including electrical systems, emissions systems, telematics and advanced vehicle technologies including alternative fueled vehicles.
- Ensure consistent execution of mobile safety protocols including hazard assessments, PPE compliance, vehicle positioning, lockout/tagout practices and offsite management procedures.
- Support the development and implementation of mobile maintenance standard operating procedures and field quality audit processes.
- Maintain reporting and analytics related to technician performance, quality inspection findings, training effectiveness, repeat repairs and compliance trends before and after training events.
- Serve as a technical advisor to Truck Service operations regarding tools, diagnostic equipment, repair procedures, warranty processes and mobile maintenance technologies.
- Maintain an active industry network and remain current on emerging Class 8 truck and trailer technologies, FMCSA regulations, TMC standards and OEM repair requirements.
- Promote bp’s “Believe in Zero” safety philosophy and reinforce a strong culture of safety accountability across all mobile operations.
- Periodically deliver instructor-led training courses at TA Training Center locations and virtual learning events.
- Partner with field leadership to improve technician onboarding, career progression and long-term workforce development strategies.
Qualifications
- Technical Education or equivalent industry experience preferred.
- 5–7 years of experience in medium- and heavy-duty truck technology, diagnostics and repair.
- Extensive experience in mobile truck repair, roadside service or fleet field maintenance operations preferred.
- ASE Master Technician certification required.
- Additional certifications in BEV vehicles, CNG Fuel System Inspector, advanced electrical/electronic systems, or OEM Engines preferred.
- Experience with TravelCenters of America Truck Service systems preferred.
- Strong knowledge of FMCSA regulations, DOT inspection standards and TMC recommended maintenance practices.
- Strong leadership, communication, and organizational skills
- Excellent communication, coaching and analytical skills.
- Ability to conduct quality inspections and provide constructive technician feedback in both classroom and field environments.
- Proficient in Microsoft Office and digital training platforms.
- Ability to develop instructionally sound technical training content and field execution standards.
- Must be a self-starter capable of working independently and collaboratively within cross-functional teams.
- Flexibility in schedule to support live, virtual and field-based training events.
- Strong organizational skills with the ability to manage multiple priorities in a fast-paced operational environment.
Physical Requirements
Requires extensive sitting, viewing, standing, walking, climbing, bending, lifting up to 75 lbs., operating diagnostic equipment and working outdoors in varying weather conditions. The position utilizes computer equipment, keyboarding, listening, and speaking with telephone equipment, and involves field travel up to 75% required via automobile and/or airplane. Frequent interaction with technicians in high-traffic roadside and mobile repair environments is expected. While not traveling, position has no exposure to adverse working conditions.
Disclaimer
This job description may not list all duties for this position. The incumbent in the position may be asked to perform other duties. TA Operating LLC reserves the right to revise the job description at any time. This job description is not a contract for employment, and either the incumbent or TA Operating LLC may terminate employment at any time, for any reason.
Why join us
At bp, we support our people to learn and grow in a diverse and ambitious environment. We believe that our team is strengthened by diversity. We are committed to fostering an inclusive environment in which everyone is respected and treated fairly.
There are many aspects of our employees’ lives that are meaningful, so we offer benefits ( https://exploreyourbenefits.com/landing.html) to enable your work to fit with your life. These benefits can include flexible working options, a generous paid parental leave policy, and excellent retirement benefits, among others!
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Travel Requirement
Up to 75% travel should be expected with this role
Relocation Assistance:
Relocation may be negotiable for this role
Remote Type:
This position is not available for remote working
Skills:
Agility core practices, Collaboration, Communication, Continuous Learning, Creating and measuring impact, Curiosity, Customer centric thinking, Data Analysis, Decision Making, Design Thinking, Knowledge Sharing, Leadership development, Learning application and behavioural change, Learning content design and management, Learning delivery and facilitation, Marketing learning, Performance Consulting, Stakeholder Management, Talent Management, User experience research, Writing skills
Legal Disclaimer:
We are an equal opportunity employer. We do not discriminate on the basis of protected characteristics like race, religion, color, sex, national origin, sexual orientation, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp’s recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please contact us.
If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.
