Industry/Sector
Not Applicable
Specialism
Managed Services
Management Level
Manager
Job Description & Summary
At PwC, our people in managed services focus on a variety of outsourced solutions and support clients across numerous functions. These individuals help organisations streamline their operations, reduce costs, and improve efficiency by managing key processes and functions on their behalf. They are skilled in project management, technology, and process optimization to deliver high-quality services to clients.
Those in managed service management and strategy at PwC will focus on transitioning and running services, along with managing delivery teams, programmes, commercials, performance and delivery risk. Your work will involve the process of continuous improvement and optimising of the managed services process, tools and services.
Driven by curiosity, you are a reliable, contributing member of a team. In our fast-paced environment, you are expected to adapt to working with a variety of clients and team members, each presenting varying challenges and scope. Every experience is an opportunity to learn and grow. You are expected to take ownership and consistently deliver quality work that drives value for our clients and success as a team. As you navigate through the Firm, you build a brand for yourself, opening doors to more opportunities.
Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:
- Apply a learning mindset and take ownership for your own development.
- Appreciate diverse perspectives, needs, and feelings of others.
- Adopt habits to sustain high performance and develop your potential.
- Actively listen, ask questions to check understanding, and clearly express ideas.
- Seek, reflect, act on, and give feedback.
- Gather information from a range of sources to analyse facts and discern patterns.
- Commit to understanding how the business works and building commercial awareness.
- Learn and apply professional and technical standards (e.g. refer to specific PwC tax and audit guidance), uphold the Firm's code of conduct and independence requirements.
Job Responsibilities
- Provide technical assistance and end user troubleshooting for bug fixes, enhancements, and “how-to” assistance.
- Implement permanent solution by performing Root Cause Analysis (RCA) of the incidents.
- Review existing solutions, identify opportunities for continuous improvements, and perform enhancements to systems.
- Understand .NET & Cloud systems architecture with high customization and complex business process and recommend/implement scalable solutions.
- Manage systems integrations to/from the application and assist in data transfers.
- Work with infrastructure team to ensure the public cloud environment is tuned to optimum efficiency.
- Manage SLAs and guide the team to triage, identify and recommend technical solutions for fixing issues and enhancements.
- Collaborate and work with business and cross-functional teams to identify & implement effective solutions that automates and optimizes system performance and business processes, including scaling cloud-native applications.
- Must be willing to work in shifts, provide hand-over to global teams, and provide on-call support during off-business hours.
Key Skills and Experience
- 7 - 12 years of relevant experience with following skillsets
- Technology proficient in C#/.Net, ASP.NET, SQL, JavaScript
- Experience working in Cloud-native application development and maintenance (Azure)
- Knowledge of Web Services integration (REST, WSDL/SOAP, XML, JSON)
- Knowledge of working in CI/CD, build automation tools, and Git.
- Experience working in Managed services environment providing application support, with strong knowledge on IT Service Management (ITSM) process including incident, request, and problem management.
- Experience working with cross functional teams.
- Must possess good communication skills and experience working with client teams.
- Experience in Azure cloud development is preferred.
- Experience working in a hybrid and multi-cloud environment is a plus.
- Good understanding of the finance, mortgage and legal applications is a plus.
Travel Requirements
Not Specified
Job Posting End Date
