MS - IT Infra/Cloud -Incident Manager - Manager - operate

Industry/Sector

Not Applicable

Specialism

Managed Services

Management Level

Manager

Job Description & Summary

The Opportunity

Join our Acceleration Center India and help shape the future of business for our diverse client portfolio across geographies and jurisdictions. You’ll work at the heart of global teams across Advisory, Assurance, Tax and Business Services—solving real client challenges through connected collaboration. We’ll help you grow your skills so you can go further. With hands-on learning, cutting-edge tools and an inclusive culture, this is your opportunity to do inspiring work that makes a difference—every day.

As an Incident Manager within our Managed Services practice, you will play a pivotal role in optimizing cloud infrastructure and services to facilitate seamless operations and availability for clients. You will be responsible for monitoring, troubleshooting, and implementing industry-leading practices for cloud-based systems, confirming the smooth functioning of networks, servers, and data centers to minimize downtime and enhance performance.

As a Manager, you will lead teams and manage client accounts, focusing on strategic planning and mentoring junior staff. You are accountable for project success and maintaining standards, motivating and inspiring others to deliver quality. You will leverage team strengths and manage performance to meet client expectations, while embracing technology and innovation to enhance delivery.

In this role at PwC Acceleration Center India, you will take ownership of projects, confirming their successful planning, budgeting, execution, and completion. You will develop skills outside your comfort zone and encourage others to do the same, using the review of work as an opportunity to deepen the skills of team members. Addressing conflicts or issues, you will engage in conversations with clients, team members, and stakeholders, escalating where appropriate, all while upholding professional and technical standards.

Responsibilities

- Managing and optimizing cloud infrastructure to support seamless client operations
- Monitoring and troubleshooting cloud-based systems to minimize downtime and enhance performance
- Implementing industry-leading practices for cloud service delivery and infrastructure management
- Designing and executing cloud migration strategies to improve system efficiency
- Utilizing Amazon Web Services (AWS) and Microsoft Azure for cloud infrastructure architecture design and optimization
- Leading teams in strategic planning and execution of cloud operations initiatives
- Coaching team members to leverage their strengths and develop skills outside their comfort zones
- Addressing conflicts and engaging in difficult conversations with stakeholders to resolve issues
- Validating compliance with professional and technical standards within cloud operations
- Promoting the use of innovative technologies and practices across cloud operations teams

What You Must Have

- At least a Bachelor's degree
- At least 6 years of experience
- Oral and written proficiency in English required

What Sets You Apart

- Excelling in Cloud Infrastructure Optimization
- Proficient in Cloud Migration and CloudOps
- Utilizing Amazon Web Services (AWS) and Microsoft Azure
- Demonstrating expertise in Cloud Service Delivery
- Managing Cloud-Based Service Management effectively
- Implementing Cloud Infrastructure Architecture Design
- Leading Cloud Performance Optimization initiatives

Travel Requirements

Not Specified

Job Posting End Date