Industry/Sector
Not Applicable
Specialism
Managed Services
Management Level
Senior Associate
Job Description & Summary
At PwC, our people in infrastructure focus on designing and implementing robust, secure IT systems that support business operations. They enable the smooth functioning of networks, servers, and data centres to optimise performance and minimise downtime.
Those in cloud operations at PwC will focus on managing and optimising cloud infrastructure and services to enable seamless operations and high availability for clients. You will be responsible for monitoring, troubleshooting, and implementing industry leading practices for cloud-based systems.
Focused on relationships, you are building meaningful client connections, and learning how to manage and inspire others. Navigating increasingly complex situations, you are growing your personal brand, deepening technical expertise and awareness of your strengths. You are expected to anticipate the needs of your teams and clients, and to deliver quality. Embracing increased ambiguity, you are comfortable when the path forward isn’t clear, you ask questions, and you use these moments as opportunities to grow.
Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:
- Respond effectively to the diverse perspectives, needs, and feelings of others.
- Use a broad range of tools, methodologies and techniques to generate new ideas and solve problems.
- Use critical thinking to break down complex concepts.
- Understand the broader objectives of your project or role and how your work fits into the overall strategy.
- Develop a deeper understanding of the business context and how it is changing.
- Use reflection to develop self awareness, enhance strengths and address development areas.
- Interpret data to inform insights and recommendations.
Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements.
Job Title:
Senior Associate – Citrix / Workplace Services Administrator
Level:
Associate
Experience
- 6+ years
- We are looking for a highly skilled and experienced Subject Matter Expert in Citrix Virtual Desktop Infrastructure (VDI) and Azure Virtual Desktop (AVD). The candidate will be responsible for architecting, managing, and supporting large-scale virtual desktop environments for diverse customers. This role demands in-depth knowledge of Citrix technologies alongside strong expertise in Azure Virtual Desktop solutions, infrastructure design, implementation, and troubleshooting. The candidate will play a critical role in ensuring stability, performance, and scalability of virtual desktop services while providing L2 support and strategic guidance.
Responsibilities
- Design, implement, and manage Citrix VDI environments, including XenApp, XenDesktop, NetScaler, and related components.
- Architect and support Azure Virtual Desktop environments with strong understanding of Azure infrastructure and services.
- Execute Citrix farm upgrades, migrations, and performance tuning as per best practices.
- Manage application publishing, virtualization (using AppSense, Microsoft App
- V), and printer management within Citrix environments.
- Configure and troubleshoot Citrix components including Load Manager, Resource Manager, Installation Manager, Citrix Edge Sight, and Smart Auditor.
- Manage Citrix policies, patching, roaming, and streaming profiles for optimal user experience.
- Provide L2 level technical support, incident resolution, and problem management aligned with ITIL processes.
- Maintain and improve service quality with a focus on first call resolution and customer satisfaction.
- Collaborate with cross-functional teams to develop service improvement plans and contribute to knowledge base updates and training programs.
- Participate in hiring, mentoring, and coaching of junior team members.
- Ensure compliance with organizational policies, quality standards, and regulatory requirements.
Preferred Additional Skills:
- Proficiency in managing Citrix VDI environments hosted on VMware infrastructure.
- Hands-on experience with Azure infrastructure services and AVD configuration, scaling, and automation.
- Experience with multisite Citrix farms, hybrid cloud deployments, and disaster recovery planning.
- Strong analytical, troubleshooting, and problem-solving skills with ability to handle complex technical issues.
- Excellent communication and collaboration skills to interact effectively with customers and team members.
- Familiarity with Microsoft Active Directory administration and integration with virtual desktop environments.
- Knowledge of ITIL frameworks and IT Service Management (ITSM) best practices.
Qualifications:
- Bachelor’s degree in Computer Science or a related technology field preferred.
- Strong working knowledge of ITIL principles and IT Service Management (ITSM).
- Current understanding of industry trends and methodologies.
- Attention to detail and a commitment to quality.
Additional Information:
- Strong written and Oral communication skills.
- Should be open to work in night shifts (24/7)
- Should be operating from office (5 days a week).
Travel Requirements
Not Specified
Job Posting End Date
July 27, 2026
