Multi-State ABA Operations Manager

Accountabilities:

Build and maintain strong relationships with independent ABA practice owners across multiple states, developing a thorough understanding of their business models, goals, financial performance, and operational challenges.
Serve as a trusted strategic advisor, helping practice owners make informed operational, financial, and expansion decisions.
Translate provider objectives into actionable business plans and collaborate with practice owners to implement strategies that improve performance and long-term sustainability.
Support the launch of new ABA practices and expansion into additional states and markets, helping providers navigate state-specific operational requirements and potential regulatory or business challenges.
Identify expansion roadblocks and coordinate with internal teams to develop practical solutions that facilitate successful market entry and sustainable growth.
Analyze financial and operational performance, including revenue, expenses, staffing costs, patient volume, provider utilization, retention, and profit margins.
Develop and monitor key performance indicators (KPIs) to assess practice health, measure progress, and identify opportunities for improved efficiency and profitability.
Partner with providers to optimize staffing models, scheduling, patient access, clinical capacity, reimbursement, and operational workflows.
Prepare regular business reviews, performance reports, and presentations that communicate key findings, growth opportunities, and recommended actions.
Identify recurring operational challenges and lead cross-functional initiatives to improve processes, systems, tools, service delivery, and provider accountability.
Establish and monitor service-level agreements (SLAs), performance targets, and accountability structures to improve the overall provider experience.
Collaborate with internal departments, including revenue cycle management (RCM), credentialing, product, operations, and leadership, to address provider needs and resolve operational issues.
Act as the primary link between independent practice owners and internal teams, ensuring feedback and operational challenges are communicated and addressed effectively.
Contribute to strategic initiatives that strengthen operational infrastructure, improve the provider experience, and support business expansion.
Develop expertise in available products, services, and operational resources to ensure providers receive the guidance, training, and support needed to run successful practices.
Identify opportunities to improve provider-facing documentation, training materials, resources, and self-service tools, creating a more proactive and scalable support experience.
Requirements:
At least 5 years of experience in Applied Behavior Analysis (ABA) or behavioral healthcare, with substantial experience operating, managing, or supporting ABA practices.
Demonstrated experience supporting healthcare practices, clinics, or provider operations across multiple states is strongly preferred.
Strong understanding of state-specific ABA regulations, payer requirements, Medicaid programs, credentialing processes, and reimbursement environments.
Comprehensive knowledge of ABA practice operations, including clinical operations, staffing, scheduling, utilization, patient acquisition, retention, compliance, revenue cycle management, payer relationships, and reimbursement.
Experience working directly with Board Certified Behavior Analysts (BCBAs), clinical leaders, independent practice owners, or other healthcare providers.
Strong understanding of how clinical quality, provider capacity, operational efficiency, and financial performance influence one another.
Solid business and financial acumen, including the ability to analyze financial statements, budgets, revenue, expenses, staffing costs, utilization, and profit margins.
Previous experience managing or contributing to the financial performance, profit and loss (P&L), or budgets of individual practices, multiple locations, or regional operations is preferred.
Ability to interpret financial and operational data and translate findings into clear, practical recommendations that support business growth and profitability.
Proven experience identifying operational challenges, investigating root causes, and implementing effective solutions.
Experience supporting new practice launches, market expansion, operational scaling, and the development of sustainable business processes.
Knowledge of staffing models, workflow optimization, operational KPIs, and performance management frameworks.
Ability to establish and manage performance targets related to growth, patient retention, utilization, patient access, provider productivity, and profitability.
Strong analytical, critical-thinking, and strategic problem-solving skills, with the ability to navigate complex and ambiguous business situations.
Experience developing operational processes, systems, and infrastructure within fast-growing or evolving organizations.
Excellent communication and interpersonal skills, with the ability to build trusted relationships and influence stakeholders without direct authority.
Ability to communicate complex financial and operational concepts clearly, provide constructive recommendations, and collaborate effectively with different stakeholders.
Highly resourceful, adaptable, proactive, and comfortable balancing strategic priorities with hands-on operational execution.
Genuine interest in supporting independent healthcare business owners and helping them build successful, sustainable practices.
Benefits:
Competitive compensation: Attractive salary package aligned with experience, qualifications, and responsibilities, ranging from $90,000 to $120,000 annually.
Retirement savings: Access to a 401(k) retirement savings plan.
Comprehensive healthcare: Medical, dental, and vision insurance coverage.
Flexible working arrangements: Remote work environment with a flexible schedule to support work-life balance.
Paid time off: Paid leave to support personal needs, rest, and time away from work.
Paid holidays: Company-recognized holidays with paid time off.
Meaningful professional impact: Opportunity to contribute directly to the growth and development of a rapidly scaling healthcare technology organization.
Strategic exposure: Work closely with independent ABA practice owners and senior leadership, helping shape operational strategy and improve the provider experience.
Career growth: Opportunity to take on meaningful responsibilities, influence business operations, and contribute to the expansion of healthcare services across multiple markets.