Health System Shared Services, United States of America
Hybrid
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Job Description
The Department of Information Technology MyChart Technical Support Specialist is responsible for assisting patients with access to their OSU Wexner Medical Center patient portal accounts. This role includes providing information about the patient portal application, forwarding calls as appropriate, delivering excellent customer service, creating trouble tickets when needed, and activating or resetting patient passwords.
The MyChart Technical Support Specialist serves as the primary point of contact by phone for all patient portal support needs while ensuring the protection and confidentiality of patient information.
Minimum Qualifications
High School diploma or GED. Prior experience in a high-volume call center, help desk, or customer support environment is preferred, ideally in healthcare or IT. Candidates should be comfortable handling frequent inbound calls, providing basic technical support (e.g., password resets, account access), and using ticketing systems. Strong communication skills, attention to detail, and the ability to handle confidential information are essential.
Our Comprehensive Employee Benefits Include:
Final candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post offer process.
Thank you for your interest in positions at The Ohio State University and Wexner Medical Center. Once you have applied, the most updated information on the status of your application can be found by visiting the Candidate Home section of this site. Please view your submitted applications by logging in and reviewing your status. For answers to additional questions please review the frequently asked questions.
The university is an equal opportunity employer, including veterans and disability.
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