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Holland, Michigan, United States
Onsite
Why join us?
Our purpose is design for the good of humankind. It’s the ideal we strive toward each day in everything we do. Being a part of MillerKnoll means being a part of something larger than your work team, or even your brand. We are redefining modern for the 21st century. And our success allows MillerKnoll to support causes that align with our values, so we can build a more sustainable, equitable, and beautiful future for everyone.
Have you worked in design, retail, or the commercial furniture dealer industry?
Are you detail-driven, with the ability to partner with internal and external customers?
Are you an energetic, client-focused problem solver?
Are you interested in growing within a design-driven, people-centric company?
MillerKnoll is a design-driven company that delivers commercial furniture solutions to Fortune 1000 companies around the world. As an Enterprise Program Coordinator, you will help our sellers spend more time with customers by managing the day-to-day work behind our largest regional, national and global accounts.
In this role, you will streamline daily support, improve efficiency, and deliver a consistent, high level of service to high-value regional and global account customers, strengthening both sales efficiency and client satisfaction. You’ll provide coordination of day-to-day activities and deliverables that support sales efficiency, provide collaboration with global and regional team members, dealers, customers, and internal teams, and provide consistent customer experience, regardless of location.
· Provide flexible day-to-day support to global enterprise (GEM) Sellers and Global Program Services (GPS) Program Managers to streamline workflows for GEM opportunities, projects, and clients.
· Gather information across internal teams, brands, and other sources to support client engagement, bids, and business development activities, ensuring MillerKnoll resources are deployed effectively.
· Coordinate and communicate clearly with global and regional team members, dealers, customers, and internal departments to keep accounts and projects running smoothly and to create a seamless, consistent, premium experience between the customer, MillerKnoll, and the dealer, regardless of location.
· Maintain client furniture boards (Scout boards) and playbooks, keeping client information accurate and up to date.
· Prepare content for bids, pricing worksheets, master service agreements (MSAs), and framework agreements as required, and provide checks and balances on project pricing quotes to ensure they honor all relevant contracts.
· Maintain product knowledge of MillerKnoll’s brand portfolio to position our value proposition and ability to deliver full-floorplate solutions.
· Drive continuous improvement by identifying opportunities to optimize processes, increase efficiency, and enhance customer experience.
· Perform additional responsibilities as requested to achieve business objectives.
Qualifications
· A bachelor’s degree in relevant discipline, or equivalent work experience
· 2-4 years of experience in program or project coordination, sales support, account support, or a related role
· Strong planning, organizational, time management, and problem-solving skills, with the ability to manage competing deadlines in a fast-paced, changing environment
· Excellent verbal, written, and interpersonal skills, including listening, empathy, negotiation, conflict resolution, facilitation, and professional presentation, with the ability to build long-term relationships with customers and associates at all levels
· Self-motivated and results-oriented, with high personal performance standards, accountability, a strong service mindset, and a desire to continuously learn, working both independently and as part of a team
· A high level of integrity and business ethics, with the confidence to represent MillerKnoll professionally with customers
· Must be able to travel up to 10%, including occasional customer visits, team meetings, and industry events
· Proficiency with office platforms, communication software, and other tools used in the MillerKnoll office environment
· Experience in project management or planning, or in facility management or design, working with construction trades or architectural firms
· Retail sales experience, including working directly with customers to understand their needs and recommend solutions
· Financial literacy and business acumen
· Design training in specifications and/or Marketing platform skills
· Knowledge of MillerKnoll’s brands, products, and services and how they solve customer problems
· Knowledge of competing products and the ability to differentiate MillerKnoll’s offerings from the competition
· Familiarity with MillerKnoll’s structure and support resources, and how to use them to deliver client projects
· Candidates must be able to perform all essential functions of the position, with or without reasonable accommodation.
Who We Hire?
Simply put, we hire qualified applicants representing a wide range of backgrounds and abilities. MillerKnoll is comprised of people of all abilities, gender identities and expressions, ages, ethnicities, sexual orientations, veterans from every branch of military service, and more. Here, you can bring your whole self to work. We’re committed to equal opportunity employment, including veterans and people with disabilities.
MillerKnoll complies with applicable disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact MillerKnoll Talent Acquisition at careers_help@millerknoll.com.
