Job Description:
Network Engineer I – Enterprise Network Operations & Lifecycle
We are seeking a Network Engineer I to support the daily operations of our global enterprise network environment. This role is responsible for supporting day-to-day enterprise network operations, resolving standard network incidents, executing approved changes, and contributing to hardware lifecycle activities across routing, switching, firewall, wireless, and SD-WAN platforms.
This position plays an active role in maintaining network stability, supporting operational consistency, and executing defined network tasks within established standards and processes.
**Applicants must be authorized to work in the U.S.; Sponsorship is not available for this position
Key Responsibilities
Enterprise Network Operations
- Provide operational support for enterprise network platforms including switching, routing, firewalls, wireless, and SD-WAN systems.
- Monitor network performance, respond to alerts, and troubleshoot standard network incidents.
- Diagnose and resolve common network issues including connectivity, wireless performance, DHCP/DNS, VLAN, and port-related issues.
- Execute approved standard network changes such as port activations, VLAN assignments, access point replacements, and routine configuration updates following established standards.
- Resolve standard issues independently and escalate non-standard or complex issues with clear analysis, troubleshooting history, and recommended next steps where appropriate.
Incident & Queue Management
- Own assigned network incidents and service requests from triage through resolution, ensuring timely updates, accurate documentation, and appropriate escalation when required.
- Apply established troubleshooting methodologies to resolve incidents efficiently.
- Maintain accurate and timely updates within the ticketing system.
- Participate in on-call rotation and incident response processes.
Hardware Lifecycle Support
- Perform installation, refresh, and decommissioning activities for network hardware including switches, access points, firewalls, and related infrastructure.
- Execute lifecycle and deployment tasks across multiple locations following defined procedures.
- Maintain accurate inventory, asset tracking, and lifecycle documentation.
- Coordinate with field resources, logistics, and internal teams to support successful deployment and transition activities.
Change & Process Execution
- Support approved change activities by completing assigned tasks, validating results, and documenting outcomes in accordance with change management processes.
- Execute against established operational processes, standards, and runbooks.
- Identify recurring issues or trends and communicate findings to engineering teams.
- Contribute to maintaining network reliability, consistency, and operational efficiency.
Collaboration & Communication
- Work closely with network engineering, infrastructure teams, field resources, and service delivery teams to resolve issues and complete assigned work.
- Communicate technical updates clearly to both technical and non-technical stakeholders.
- Engage with team members to align on solutions and escalate when appropriate.
Documentation & Standards
- Document troubleshooting steps, configurations, changes, and resolutions in a consistent and auditable manner.
- Maintain and update support documentation, runbooks, diagrams, and asset records as needed.
- Adhere to change management, security, compliance, and operational standards.
Required Skills & Qualifications
- Practical working knowledge of networking fundamentals, including TCP/IP, DNS, DHCP, VLANs, subnetting, routing/switching concepts, and wireless connectivity.
- Hands-on familiarity with enterprise networking platforms such as Cisco, Juniper, Aruba, Palo Alto, or similar technologies.
- Strong troubleshooting and analytical skills.
- Ability to resolve standard network issues independently and escalate complex issues with clear supporting documentation.
- Experience working in a ticket-driven, SLA-based support environment.
- Ability to execute tasks consistently within defined processes, standards, and change control requirements.
- Effective written and verbal communication skills.
- Ability to produce clear, complete, and timely technical documentation.
Preferred Qualifications
- 1–3 years of networking or infrastructure experience, or equivalent hands-on experience.
- Entry-level certifications such as CCNA, JNCIA, Network+, or similar.
- Experience with network monitoring tools.
- Experience supporting multi-site or enterprise network environments.
- Basic familiarity with SD-WAN concepts.
- Familiarity with ITIL or structured support environments.
What We Offer
- Opportunity to contribute to a large-scale enterprise network environment.
- Hands-on experience supporting critical infrastructure platforms.
- Participation in enterprise network lifecycle and modernization efforts.
- A collaborative team environment with opportunities to expand technical responsibilities.
Perks & Benefits
- Robust health, dental, and vision insurance plans.
- Generous 401(k) savings plan.
- Education assistance.
- On-site wellness, fitness center, food, and coffee service.
- And many more — visit our benefits site for additional details.
Milwaukee Tool is an equal opportunity employer.
