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United States
Remote only
Not Available
Company Description
Zayo provides mission-critical bandwidth to the world’s most impactful companies, fueling the innovations that are transforming our society. Zayo’s 141,000-mile network in North America and Europe includes extensive metro connectivity to thousands of buildings and data centers. Zayo’s communications infrastructure solutions include dark fiber, private data networks, wavelengths, Ethernet, and dedicated Internet access. Zayo serves wireless and wireline carriers, media, tech, content, finance, healthcare and other large enterprises.
Our Network Engineer II position is responsible for designing, link engineering and implementing new success-based capacity onto the existing DWDM network. This role is also responsible for effectively communicating with internal order management personnel and various internal teams on the progress of the capacity fulfillment. The Network Engineer II is also responsible for meeting/exceeding daily and weekly performance targets.
Remote - US with a preference to EST and CST time zones
Work Authorization Requirement: Applicants must be currently authorized to work in the United States on a full-time basis. This position is not eligible for employer-sponsored work authorization, such as OPT, TN, H1B or any other type of work visa, now or in the future.
Responsibilities:
Responsible for design planning, record creation and capacity fulfillment throughout the U.S and Canadian networks.
Work with Project Managers to effectively deliver service requirements to customers.
Exercise interpersonal skills in working with all internal customers.
Perform other related duties or projects as assigned by management.
Manage workload to identify critical issues and prioritize those items that must be completed daily.
Work around obstacles and roadblocks within the order flow to obtain the priority required by Zayo to meet required due dates. Show initiative in getting work done.
Participate in operations-related projects, as needed.
Support manager during customer or network escalations as requested.
Perform other miscellaneous duties, including staying abreast of technology and network solutions and cross training when needed.
Design DWDM network per Network Architectures standards and future growth of our network and customer base.
Implement DWDM wave circuit designs for the core of the network as needed.
Create Engineering Design Packages that are discernible by Operations personnel.
Provide timely updates to project managers and leadership for service deliverables and due dates.
Review capacity request for correctness and clarifies any design related items back to the responsible departments.
Maintain specific customer commitments and deadlines in the Zayo (Salesforce or future system used) database.
Provide support to field operations to resolve provisioning problems; reviews and verifies technical data in an effort to project issues.
Open, forecast, and maintain a budget based off of the service commitments.
Secure quotes from our optical vendors, orders equipment, move equipment from inventory to the field, write scopes of works for installation of equipment.
Manage escalation process as needed
Qualifications:
Requires the ability to meet inflexible deadlines; perform non-predictive multiple tasks; and handle customer conflict to a successful resolution.
Excellent verbal and written communication skills.
Experience using Microsoft Office or Google programs and project management software. Able to apply principles of logical thinking to define problems, collect data, establish facts and draw valid conclusions in controlled situations. Deal with some abstract but mostly concrete variables.
Familiarity with the below products:
Optical Systems: Fuji, Adva, Ciena, Cisco, Infinera, Nokia
Salesforce, ServiceNow, Sitetracker equivalents
Telecom inventory systems, Metasolv is a bonus
Microsoft Office- Teams, Sharepoint Lists, Excel, Visio and power point
Working knowledge of optical systems and signal flow designs through fixed or flex grid networks using ROADM technology.
Education & Experience:
Bachelor’s degree in a technical discipline or equivalent education, training and/or experience.
Minimum of three (3) years telecommunications and/or data networking experience.
Relevant experience in Project Coordination within the Telecommunications industry.
Estimated base salary range: $80,000 - $94,000 USD/annually
The base pay range shown is a guideline and reasonable estimate for this role. It takes into account the wide variety of factors that are considered in making compensation decisions. Actual compensation offered may vary from the posted range based upon geographic location, work experience, skill level, certifications, and other business and organizational needs. Non- sales roles may be eligible to participate in a discretionary annual incentive plan. Sales roles may be eligible to participate in a sales incentive plan.
Additionally, this position may be eligible for certain benefits, such as health insurance, life insurance, disability retirement plans, paid time off.
The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.
Benefits, Rewards & Wellness
Zayo is an equal opportunity employer to all protected groups, including protected veterans and individuals with disabilities. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact us.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
As part of the application, hiring, onboarding, and/or employment process, Zayo or its affiliates, partners, and vendors may collect, store, and use biometric identifiers and biometric information (collectively, “Biometric Data”), such as fingerprints, facial geometry scans or other unique biological characteristics. Zayo uses CLEAR1, a third-party identity verification service, to verify applicant identity during the hiring process. CLEAR1 may collect Biometric Data, including facial geometry scans and/or other biometric identifiers, to authenticate your identity. Biometric Data will be retained pursuant to CLEAR1’s policies, which can be found here: https://www.clearme.com/clear1-credential-policy-crp. Zayo will not sell, lease, trade, or otherwise profit from any applicant's or employee's Biometric Data. By proceeding with your application, you acknowledge this disclosure. Prior to any collection of Biometric Data — including through CLEAR — you may be presented with a separate consent form and asked to provide your written authorization in accordance with applicable federal, state, and local laws, including the Illinois Biometric Information Privacy Act (BIPA), the Texas Capture or Use of Biometric Identifier Act (CUBI), and other applicable biometric privacy statutes.