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Trier, Rheinland-Pfalz, Deutschland
Onsite
The Opportunity:
Join a forward-deployed NOC team supporting resilient and secure IT infrastructure across U.S. Air Force bases in the Indo-Pacific.
As a Network Operations Technician, you’ll resolve incidents, apply security and firmware updates, and maintain configuration control of network equipment in complex OCONUS environments.
You’ll play a key role in ensuring mission continuity through network monitoring, problem resolution, and system administration for new and existing infrastructure—while directly supporting network refresh projects and incident response operations in collaboration with local communications teams.
Responsibilities:
Multi-disciplined network engineer with experience observing legacy network behavior and comparing against baseline performance.
Creates and responds to incident tickets and performs network triage per SOPs and knowledge articles.
Responsible for resolving IT hardware and software infrastructure (servers, network, security, etc.) issues using systems analysis techniques and procedures to ensure appropriate function of hardware, software, or system functional specifications.
Analyzes, troubleshoots, and resolves issues with IT infrastructure, including user systems, servers, storage, and network connectivity.
Provides system administration for assigned infrastructure and establishes and maintains security as it relates to users.
Applies security patches and operating system upgrades to ensure the security and integrity of the technical environment.
Supports new infrastructure projects. Maintains all configuration documentation for assigned infrastructure.
Performs system patching and IAVA patches to network routers and switches.
Performs Cisco or equivalent and software upgrades.
Develops and updates configuration templates for switch and router installs.
Applies configuration templates for initial switch and router installs.
Troubleshoots systems document failures and accessibility problems within the network to our services.
Monitors network performance against current outages.
Develops and leverages network TTPs and SOPs to closed tickets.
Provides training as required on network operations TTPs and SOPs.
Supports engineering designs data calls.
Supports new/enhanced network implementation, installation, and technical refresh projects within a site or locale.
Works independently with some supervision.
Performs Network ticket resolution.
Uses administrative access to the network to stage new switches, router.
Uses administrative access to network components to research errors, incidents, problems, and to perform incident analysis and identify potential problems.
Routes Service Requests to the appropriate organization required for incident resolution. Performs root cause analyses.
Qualifications:
Required:
Degree: Technical BA/BS degree
Experience: 5 years with bachelor’s degree or a
High School diploma or associate degree with a minimum of 7 years performing as a Network Operations Technician supporting large, complex networks in a Network Operations Center environment.
Ability to obtain a Secret Clearance
Desired:
Experience supporting DoD projects, specifically network modernization projects.
SolarWinds, Cisco Catalyst Center, ISE
General user capabilities of Microsoft software applications required primarily Project, Excel, PowerPoint & Word and Microsoft Teams or SharePoint.
Preferred: ITIL v3 or ITSM experience; CCNA; Juniper
Certifications: DoD 8140 IAT II Baseline Certification (Security + or CCNA-SEC)
Clearance: Active Secret
What You Can Expect:
A culture of integrity.
At CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high-performing group dedicated to our customer’s missions and driven by a higher purpose – to ensure the safety of our nation.
An environment of trust.
CACI values the unique contributions that every employee brings to our company and our customers - every day. You’ll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.
A focus on continuous growth.
Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground — in your career and in our legacy.
Pay Range:
There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits.
The proposed salary range for this position is:
$82,700 - 173,900 USD