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Frisco, Texas, United States
Hybrid
NOC Analyst
Boingo simplifies complex wireless challenges to connect people, businesses, and things. For 25 Years, Boingo has been leading the way, pioneering first after first. No matter what wireless technology comes next, Boingo will be there.
At Boingo, our network is our product, so our NOC is at the heart of what we do. As our NOC Analyst, you’ll work in our beautiful new office hub at the Star at Frisco. You’ll monitor and maintain our worldwide footprint of over 700K hotspots, using the latest technology to respond to issues impacting the performance of Boingo’s global Wi-Fi and DAS carrier services network. You’ll play a key role in maintaining our core provisioning / authentication infrastructure. The right candidate will bring years of professional experience in a NOC environment utilizing industry standard tools, diagnostics, communication, issue tracking and documentation for fault detection, response and resolution to meet or exceed SLAs. If you’re ready to keep our systems up and running overnight for our half a billion users, then read on!
Shift: Tuesday to Saturday, 3:00 pm to midnight Central Time
This is the only shift that is open.
Responsibilities
Requirements
Meet Boingo
At Boingo, we don’t just follow the latest technology trends – we help shape them. Boingo Wireless is one of the world’s leading providers of connectivity solutions, powering cellular and Wi-Fi networks in airports, transit hubs, military bases, stadiums, convention centers, commercial properties, multifamily communities, and more. We are proud to keep people connected at some of the most iconic venues in the world.
There is no doubt the “secret sauce” to Boingo’s success is our incredible team and culture. We take pride in having fun and building awesome products. We offer an incredible benefits and perks package, including health, dental, vision, 401(k) match, unlimited vacation, tuition reimbursement, cell phone reimbursement, and pet care benefits. It’s no wonder we’ve been named among the Best Places to Work 12 times (and counting!).
Location
This role is based in our beautiful Frisco, TX headquarters – just a short walk to The Star, home to the Dallas Cowboys. The Star District offers 35 shops, restaurants, and specialty services.
We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, disability or veteran status
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