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Calgary, Alberta, Canada
Onsite
Do you get excited about monitoring and management tools that keep environments running smoothly? Do you have a passion for new and exciting technologies?
We are looking for a driven and self-motivated Network Operations Centre Analyst for our Calgary team to ensure the operational uptime of the tools used to monitor and manage Long View’s clients’ environments! This is an onsite position based in South Calgary and will require working in shifts and on weekends.
Respond to incidents such as infrastructure, network or SQL problems, and access requests to various tools like CyberArk and SolarWinds
Actively work in monitoring, event and incident management tools like SolarWind – Orion and various other monitoring tools, as well as address incident lifecycle through the use of Service Now
Respond to tickets for such areas as infrastructure, app performance, network, and cyber security
Monitor security events and alerts in SIEM platforms to identify potential threats, perform initial triage, and escalate incidents based on severity and impact
Conduct real‑time threat analysis and support incident response activities, including log analysis, containment actions, and coordination with cross‑functional teams
Manage server backups and maintenance plans across the client environment
Complete approved changes of IT infrastructure within change windows such as patching as outlined by the change calendar
Perform physical infrastructure checks regularly and remediate any issues
Complete quarterly vulnerability scans and remediate identified issues
Provide training and mentoring to team members to ensure that all objectives and commitments are fulfilled in line with expectations, agreements and standards
Assist the team lead in managing escalations related to client incidents and inquiries
Maintaining an application that was built in-house to assist with day-to-day operations of analysts
2+ years of experience managing complex, multi-tenant infrastructure tools, on-premise and cloud-connected technologies
Experience managing IT service management tools, including performance monitoring and ITSM solutions
Experience working with and managing incidents, problems, changes and service requests that follow ITIL framework standards
Experience and knowledge of IT Security and vulnerabilities
Experience provisioning new client services and working through customer onboarding tasks
Experience with first-level server technologies (i.e. remoting into servers, implementing patches)
Proven ability to troubleshoot and resolve technical and procedural issues
Ability to be on-site at a SE Calgary location
Availability to work varying schedules of 4 days on, 3 days off ( with every 4-weeks rotation), for 10-hour work shifts with rotation of days, evenings and overnights
Security+ and/or ISC2 certification
CCNA or CCNP certifications
ITILv4
Previous experience in a 24x7 operations center
Great people and culture
Recognition programs
Fun is one of our core values
Interesting work – Be part of exciting projects while accessing all the latest technologies
Flexible environment – A workplace that values the importance of flexibility for personal/professional growth, happiness and wellness