The Nurse Manager holds 24-hour accountability for the quality of patient care, efficiency of operations, and human resources management for area(s) assigned. S/he will strive to achieve the optimal patient experience in a cost-effective manner, while applying evidenced-based leadership and practice. The Nurse Manager is responsible for the provision of safe patient care, in a manner that is consistent with the professional standards and hospital policies. The Nurse Manger promotes a positive and professional environment; supervises charge nurses and front line staff; maintains a stable and productive staff; involves staff at all levels in Shared Governance and Magnet Forces; and makes data driven decisions. S/he will role model performance and behaviors that are consistent with the values of the organization, furthering its mission, vision and strategic plan.
Departmental Specific Summary
Manages all clinical and administrative operations, ensuring the clinic runs smoothly and efficiently under the direction of the Service Line Director, USC Care and Ambulatory Services. Implements new programs and procedures to improve services and operations. Supervises the utilization of resources and the application of technological developments for patient care. Performs complex and varied administrative and clinical assignments including working as part of the nursing team as needed. Directs nursing practice, education and services. Serves as a personal contact for physicians, staff, and outside departments in order to address problems, issues or concerns that require attention. Ensures patient care and services, clerical functions and financial management are carried out in collaboration with hospital administration and the medical staff in compliance with organizational goals and appropriate agency requirements. Other duties as assigned.
Essential Duties
- Directly or indirectly supervises all subordinate staff. Recruits, screens, hires, orients, and trains staff. Evaluates employee performance and provides guidance and feedback to assigned staff. Counsels, disciplines, and/or terminates employees as required. Trains all clinical staff to ensure compliance with organizational policies. Maintains staff records. Makes recommendations for promotions, terminations, and salary decisions. Evaluates employee performance. Serves as coach and mentor to staff.
- Serves as a personal contact for physicians, staff, and outside departments in order to address problems, issues or concerns that require attention. Performs daily rounding with purpose on staff, providers, and patients.
- Participates in monitoring and evaluating the quality and appropriateness of patient care. Reviews patient care programs to determine effectiveness in meeting established goals for care, treatment, and/or procedures, adherence to departmental and organizational policies, and conformance with established patient care standards. Initiates appropriate action to correct or enhance patient care programs.
- Investigates and resolves incidents and complaints or suggestions from physicians, patients, visitors, and staff. Corrects deficiencies, if any, and prepares documentation or explanation as needed. Liaises with other departments to facilitate problem resolution. Records and investigates all incidents/accidents that occur.
- Ensures patient care is rendered in accordance with regulatory and accreditation agency standards and federal and state regulations. Displays understanding of governing regulations, Title 22 and JCAHO requirements, defining and maintaining the standards of nursing practice while ensuring consistency with hospital standards. Oversees activities of quality assurance programs.
- Participates in policy formation, long-range planning, and policy making for the hospital and the department. Develops and implements administrative policies and procedures. Ensures adherence to policies and procedures, provides interpretation as needed.
- Assists with development and management of the budget. Authorizes expenditures and directs ongoing purchasing activities. Reviews budget with director to analyze data for trends or conclusions.
- Assesses staff education needs and oversees development of education programs. Promotes staff participation in educational opportunities and activities. Administers use of facilities, equipment and space, as well as maintenance and repair of existing facilities and equipment.
- Promotes effective communication and working relationships between staff, providers, and departments. Communicates information, assignments, priorities, and special requests to staff. Manages the clinic schedule and workload of staff. Approves time off requests, completes payroll activities (Kronos).
- Performs other duties as assigned.
- Daily rounding with Purpose on Charge Nurses and Patients.
- Promotes effective communication and working relationships within the nursing areas, and between nursing staff, physicians, and other departments. Leads Unit Council meetings and tracks progress and outcome of activities.
- Responsible for selecting and retaining qualified nursing staff to carry out the unit’s care system in accordance with hospital philosophy and the organizational objectives. Works with the Education Department and Human Resources to ensure that the necessary orientation, training, and continuing education is available to the staff. Leads recruitment and retention activities.
- Facilitates the training of nursing students and other students as necessary in coordination with the Education Department. Serves as a coach and mentor to students.
- Displays understanding of governing regulations, Title 22, and JCAHO requirements, defining and maintaining the standards of nursing practice while ensuring consistency with the hospital standards. Contributes to the development and implementation of a unit-based performance improvement program which complies with JCAHO, Title 22, and other applicable regulatory agencies.
- Participates in establishing systems within the departments which support and practice shared governance management philosophy. Contributes to the development of customer service standards and expectations. Assists in establishing methods for monitoring employee, patient and physician satisfaction with the services provided within the department
- Communication to each and every staff member their role in maintaining a high performing unit with regard to quality.
- Communication to each and every staff member the outcomes of quality monitoring; draws all staff in to analyze and change practice as necessary.
- Collects and delegates collection of selected data elements. Required elements are collected and provided to Nursing Quality each month, on time.
- Ensures completion of occurrence reports and investigates in a timely manner. Notifies Risk management immediately for significant or potentially significant events “Never 27s”.
- Coordinates and integrates department services on intradepartmental, interdepartmental, and hospital wide levels.
- Monitors progress of new hires and ensures they advance to competent, independent practice in a timely manner.
- Ensure 100% attendance by staff at mandatory education and training programs; .edu modules.
- Actively furthers systems and standards that support Shared Governance, Magnet, and Just Culture philosophy.
- Performs other duties as assigned.
Required Qualifications:
- Req Bachelor’s Degree Nursing Degree in Nursing
- Req 3 years Three years experience as a RN required.
- Req 2 years Two years experience in a management or charge nurse position required. *Proven performance may substitute for years of experience.
- Req Commitment to continuous quality improvement and results driven outcomes.
- Req Committed to the development of professional practices.
- Req Organization/time management skills.
- Req Commitment to continuous quality improvement and results driven outcomes.
- Req Committed to the development of professional practices.
- Req Able to function independently and as a member of a team.
- Organization/time management skills.
Preferred Qualifications:
- Pref Master’s degree Nursing Degree in Nursing or in progress, strongly preferred *Master’s Degree in Nursing may be in lieu-of Bachelor’s Degree in Nursing.
- Pref Experience in the field of Internal Medicine preferred
- Pref Experience in Acute or Ambulatory setting preferred.
Required Licenses/Certifications:
- Req Registered Nurse - RN (CA Board of Registered Nursing) Valid California License.
- Req Basic Life Support (BLS) Healthcare Provider from American Heart Association
- Req Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)
USC Care Medical Group serves as the sole physician entity reporting to the USC Health System, uniting faculty clinical practice under Keck Medicine of USC. This entity oversees clinical governance, physician and ambulatory services, and core enterprise functions including billing, contracting, and financial operations. The organization encompasses 17 clinical departments, with approximately 1,500 physicians and 2,000 staff delivering care across more than 80 locations from Kern County to Orange County and into Las Vegas. USC Care Medical Group is the engine for patient-centered growth—advancing quality, safety, access, and financial strength through integrated, system-level thinking that transcends silos and traditional models. By building bridges across the enterprise, embracing innovation, and leveraging technology, we deliver seamless, 5-Star access and service while expanding clinical reach and diversified models of care. Our work fuels a sustainable cycle of good health—organizationally, financially, and within the communities we serve—driving continued growth from within and beyond the system’s boundaries.
The annual base salary range for this position is $151,424.00 - $249,850.00. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.
USC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristic protected by law or USC policy. USC observes affirmative action obligations consistent with state and federal law. USC will consider for employment all qualified applicants with criminal records in a manner consistent with applicable laws and regulations, including the Los Angeles County Fair Chance Ordinance for employers and the Fair Chance Initiative for Hiring Ordinance, and with due consideration for patient and student safety. Please refer to the Background Screening Policy Appendix D for specific employment screen implications for the position for which you are applying.
We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact USC Human Resources by phone at (213) 821-8100, or by email at uschr@usc.edu. Inquiries will be treated as confidential to the extent permitted by law.
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