Office Coordinator Clerical - Cancer Center

Join the Cleveland Clinic Florida team, where you will work alongside passionate caregivers and provide patient-first healthcare. Cleveland Clinic is recognized as one of the top hospitals in the nation. At Cleveland Clinic, you will work alongside passionate and dedicated caregivers, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world.    

Exceptional care is a team effort — both at the bedside and in the office. Even if you’ve never considered healthcare as the next step, you will find there are many paths to creating a career centered on what matters most to you. By joining the team as an Office Coordinator Clerical, you will support Martin North Hospital’s Robert and Carol Weissman Cancer Center through checking patients in and out, answering incoming phone calls, scheduling appointments and more. You will have various opportunities to grow and expand your skills and move into other roles throughout the enterprise. 

A caregiver in this position works Monday-Friday from 8:00AM – 5:00PM. Availability for rotational weekend support in the future is anticipated for satellite locations. 

A caregiver who excels in this role will:  

• Answer the phone, triage calls, schedule appointments, schedule diagnostic testing and/or surgical procedures, obtain referral/authorizations, maintain physician calendar and other administrative duties. 

• Support clinic operations by direct involvement with the physician(s) and nurse(s). 

• Facilitate the access of patients to CCF through direct patient appointment scheduling or by serving as a liaison between patient and/or other medical departments. 

• Work through and solve patient issues professionally and in a timely manner. 

• Take and relay phone messages for the respective area in a clear and concise manner in accordance to CCF policy.  

• Assist with calendar, meeting and travel arrangements as requested and ensure proper forms are completed. 

• Ensure all patients are rescheduled relating to physician out days in a timely manner. 

• Utilize the correct pathway to retrieve lab and radiology reports (via Net Access) and dictated reports (via Total eMed) as needed. 

• Verify and update patient demographics and insurance information. 

• Identify whether patients need a referral and/or authorization and obtain referral and/or authorization when necessary. 

• Obtain proper information such as PCP, referring physician, CPT/DX codes prior to entering request into referral module. 

• Input reasons for all visits on all appointments.  

• Ensure same day add-on appointment is communicated to appropriate department personnel and authorization is secured. 

• Complete and deliver surgery packets to OPS and Access Plus. 

• Maintain complete and up-to-date documentation and files, including product and service quotes. 

Minimum qualifications for the ideal future caregiver include:  

• High School Diploma or GED 

• Two years of clerical, customer service or other relevant experience 

• Knowledge of medical terminology gained through experience or formal course work 

• Basic math skills, such as addition, subtraction, multiplication, division and percentages 

• Strong computer skills and working knowledge of Microsoft applications and email software 

• Typing competency with the ability to format, spell, punctuate, edit and proofread 

Preferred qualifications for the ideal future caregiver include: 

• Medical office or insurance experience