Job Title: Oncology Care Manager Lead
About Us
At West Cancer Center, we are committed to providing exceptional, patient-centered cancer care through collaboration, compassion, and clinical excellence. Our team works together to coordinate comprehensive care, improve patient outcomes, and support patients and their families throughout their cancer treatment journey.
Position Overview
The Oncology Care Manager Lead serves as the department representative for Value-Based Care Committee meetings and is responsible for reporting and data collection related to the Value-Based Care Manager role. This position oversees the Value-Based Care Manager team, provides training for new team members, and serves as a resource for staff.
The Oncology Care Manager Lead is also responsible for the healthcare management of oncology patients participating in value-based care programs. This includes matching patient needs with appropriate services, maintaining and updating patient records, reviewing clinical diagnoses and treatments, and ensuring compliance with required practice redesign elements. This position models appropriate behavior as exemplified in the Mission, Vision, and Values of West Cancer Center.
Key Responsibilities
- Attend Value-Based Care meetings and provide updates regarding Value-Based Care Manager processes, patient enrollment volumes, and program-related issues
- Collaborate with data teams to review metrics related to program progress
- Review reports for accuracy and work with EMR and data teams to correct reporting issues
- Assign patients to the Value-Based Care Manager team
- Serve as a resource and trainer for Value-Based Care Managers regarding patient interactions, patient management and interventions, documentation, and patient referrals
- Collaborate with clinic leadership to integrate the Value-Based Care Manager role into clinic operations and ensure cohesive workflows with nursing and clinic staff
- Provide feedback regarding the job performance of Value-Based Care Management staff
- Serve as a central point of contact to effectively manage patients at high risk for complications while eliminating redundant services
- Utilize a collaborative process of assessment, planning, facilitation, care coordination, evaluation, and advocacy to meet individual healthcare needs and promote quality, cost-effective outcomes
- Collaborate with the patient's primary care team, particularly the nurse navigator, to ensure coordinated care without overlap or redundancy
- Identify and decrease healthcare barriers by assessing the needs of patients, families, and caregivers and providing anticipatory guidance and education
- Provide appropriate clinical interventions within the scope of nursing practice and clinical training
- Educate patients regarding general preventive care practices and reinforce individualized care plans to prevent unnecessary admissions, readmissions, and overutilization of resources
- Track patient progress and outcomes, adjusting care plans as needed in collaboration with the oncologist
- Coordinate patient appointments, communicate with physicians and specialists, contact outside agencies and organizations, and arrange additional services to support patient care and well-being
- Assist patients in managing their health conditions, prioritizing healthcare needs, preventing complications through standardized care protocols, and navigating the healthcare system
- Assist with transitions of care following hospital discharge, ensuring a seamless return to the outpatient setting, management of discharge medications, and scheduling of follow-up appointments
- Collaborate with provider clinic staff to ensure accurate documentation of staging, oncology/hematology diagnoses, other medical conditions, and pertinent clinical information
- Supervise the Value-Based Care Manager team
Qualifications
Education & Experience
Required:
- Bachelor's degree in Nursing (BSN)
- At least three (3) years of nursing experience, including one (1) year of Case Management experience
Preferred:
- Master's degree
- Oncology Case Management experience
Credential/Licensure
Required:
- Current Registered Nurse (RN) license in the state where work is performed or a compact nursing license
Knowledge, Skills & Abilities
- Knowledge of healthcare management resources to match patient needs with appropriate services
- Excellent verbal and written communication skills, strong problem-solving abilities, and effective conflict resolution skills
- Proficiency in Microsoft applications, including Word and Excel, and knowledge of security measures and legislation regarding patient privacy
- Ability to communicate effectively with associates at all levels, physicians, patients, and families
- Ability to work without close supervision and exercise independent judgment
- Ability to organize multiple tasks and projects and maintain control of workflow
Work Environment & Physical Demands
- Physical activities may include climbing, pushing, standing, hearing, walking, reaching, grasping, kneeling, stooping, and repetitive motion
- Must have good balance and coordination
- Medium work requiring exertion of up to 50 pounds of force occasionally and/or up to 25 pounds of force frequently
- Close visual acuity, including color, depth perception, and field of vision, is required for activities such as assessing patients, preparing and analyzing data and figures, transcribing, viewing a computer terminal, and extensive reading
- Frequent invasive and non-invasive patient contact
- Exposure to patient body fluids as well as hazardous or poisonous materials
- Ability to react quickly to emergency situations
Why West Cancer Center is a Great Place to Work
- Meaningful Impact: Play a direct role in supporting patients through one of the most challenging times of their lives.
- Collaborative Culture: Work alongside a multidisciplinary team of dedicated professionals committed to improving cancer care.
- Professional Development: Benefit from ongoing training, educational resources, and growth opportunities.
- Mission-Driven Environment: Be part of an organization guided by compassion, integrity, and innovation.
No nights, weekends, or holidays. Comprehensive benefits package.
Join Us
If you are an experienced Registered Nurse with a passion for oncology care management, strong leadership skills, and a commitment to improving patient outcomes, we encourage you to apply for the Oncology Care Manager Lead position at West Cancer Center. Join our team and help lead initiatives that enhance care coordination, support patients throughout their cancer journey, and promote quality, patient-centered care.
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