SUMMARY
The Operations Coordinator II is responsible for overseeing and managing laboratory operations, ensuring the accurate and timely analysis of fuel samples (petroleum and biofuels) according to client specifications and standard testing methods. This role involves coordinating communication between clients, chemists, and internal teams to ensure smooth workflow, timely issue resolution, and precise reporting. Additionally, the Operations Coordinator is responsible for maintaining laboratory databases, updating client portals, and ensuring full compliance with operational procedures. Due to the 24/7 nature of laboratory operations, this position requires some shift work and on-call duties.
DUTIES & RESPONSIBILITIES include the following. Other duties may be assigned.
· Serve as the primary point of contact for clients, providing regular updates on ongoing operations.
· Coordinate and prepare analysis instructions for chemists, ensuring all necessary details are conveyed before testing begins.
· Work closely with Inspectors, chemists, lab managers, and supervisors to monitor operations, resolve issues, and keep clients informed of any changes.
· Provide expert consultation on standard test methods and quality calculations upon client request.
· Obtain client approval for any modifications to testing methods and prepare confirmations accordingly.
· Ensure the accuracy and completeness of analysis reports, making necessary corrections before submission.
· Manage invoicing and ensure timely submission of documents, including export documentation.
· Sign off on final laboratory reports, ensuring results are approved before submission to clients.
· Participate in the general operation of the laboratory, contributing to continuous improvement and efficiency.
· To always respect and protect company and client confidentiality.
· Perform additional duties as assigned, demonstrating adaptability and a commitment to operational excellence.
QUALIFICATIONS
- School-leaving certificate required; university-level education preferred.
- Minimum of 5 years of experience working in Operations.
- Proficiency in spoken Bulgarian and English.
- Eligibility to work in Bulgaria (Work permit)
- Driver’s License.
- Competence in routine analytical procedures and the ability to perform Operational tasks independently.
- Experience in fuel analysis is highly advantageous.
- Flexibility to work shifts and be on call, including one evening shift per week and one weekend every six weeks.
KNOWLEDGE, SKILLS & ATTRIBUTES
- Strong understanding of laboratory processes and standard testing methods, particularly in petroleum and biofuel analysis.
- Excellent analytical & problem-solving skills.
- Strong communication, presentation, and interpersonal skills.
- Ability to work independently and collaboratively in a fast-paced and dynamic environment.
- Effective communication skills for reporting results and collaborating with stakeholders.
- Commitment to quality assurance and safety compliance.
- Proficient in Microsoft Office applications.
COMPETENCIES
- Execution Excellence: deliver impact through practical problem-solving, finding practical solutions to navigate and overcome obstacles; engagement with stakeholders, achieving shared goals using effective interpersonal skills; and purposeful execution, implements actionable and adaptive plans to achieve results.
- People Advocacy: build human-centric organizational cultures that promote performance, productivity and wellbeing, navigating change, and holding the organization to ethical standards, ensuring ethical conduct and compliance, and mitigating people risks.
- Data Literacy: analyse, interpret, and communicate operational data to derive actionable insights, inform decision-making, and operational improvements to achieve strategic business objectives.
- Digital Agility: utilize technology to enhance operational efficiency and prepare the organization to adopt digital practices.
- Leading Self: has a self-awareness of how actions are perceived and how to respond to feedback. Leading with empathy towards others and understanding the world from their point of view.
- Problem-Solving: Strong troubleshooting skills to quickly identify and resolve issues.
- Adaptability: Ability to handle shifting priorities and manage multiple tasks under pressure.
- Attention to Detail: Ensuring accuracy in reports, client communications, and laboratory processes.
Core Laboratories, including all of its affiliated and related entities, is an equal opportunity employer and is committed to creating an inclusive environment for everyone. Employment decisions are made regardless of characteristics including, but not limited to, race, color, sex, sexual orientation, gender identity, national origin, age, disability, religion, genetic information, protected veteran or uniformed service member status, and any other characteristic protected under applicable law.
