Operations Analyst - Returns and Exceptions - Check Operations

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve. Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:
This job is responsible for analyzing the day-to-day issues, researching, and providing resolution for various issues identified within a business unit. Key responsibilities include supporting defined procedures, routine analytics, and creating reports and completing exception processing.

Line of Business Job Description:

This role is dedicated exclusively to Quality Assurance testing within Returns & Exceptions (R&E). The analyst will operate independently from day-to-day production activities and will be responsible for conducting objective reviews of completed casework to validate adherence to procedures, policy requirements, and established decisioning standards. The successful candidate will serve as a subject matter expert in R&E processes and leverage extensive operational knowledge to identify errors, inconsistencies, control gaps, and opportunities for process improvement.

Schedule: Monday through Friday 8:00am to 5:00pm

Responsibilities:

• Assists with coordination of implementation for products, services, and operational solutions
• Supports the design, documentation, implementation, and monitoring of new products and services
• Provides guidance regarding procedural, technical, and operational changes
• Expands business products knowledge within operations environment
• Builds network by developing relationships with partners and teammates
• Inspects data to identify issues and trends
• Collects and interprets data to validate operational processes

Required Qualifications:

• Check Operations Experience: 2+ years of experience in Check Operations, check processing, or a closely related financial operations environment preferred.
• Check Processing Knowledge: Strong working knowledge of end-to-end check processing, including operational workflows, exception handling, research, and transaction processing.
• Check Operations Systems: Experience working with Check Operations applications, reports, procedures, and supporting systems used to research, process, or validate check transactions.
• Quality Assurance & Testing: Preferred experience with any of the following quality reviews, transaction testing, validation, monitoring, or similar activities to ensure accuracy and adherence to established requirements.
• Research & Analysis: Demonstrated ability to research transactions, analyze data and supporting documentation, identify discrepancies, and determine appropriate resolution or escalation.
• Procedures & Standards: Ability to interpret and consistently apply detailed Check Operations procedures, business requirements, testing criteria, and established processing standards.
• Operational Judgment: Ability to independently evaluate transactions and supporting information, identify potential processing or control gaps, and escalate concerns appropriately.

Desired Qualifications:

• Returns & Exceptions Experience: 3+ years of direct Returns & Exceptions (R&E) experience required. Demonstrated expertise in case research, exception processing and decisioning, and application of R&E procedures.
• Returns & Exceptions Subject Matter Expertise: Demonstrated advanced knowledge of R&E workflows, procedures, decision criteria, and exception handling processes. Ability to independently evaluate completed casework and validate adherence to established procedural and quality standards.

Skills:

• Attention to Detail
• Customer and Client Focus
• Monitoring, Surveillance, and Testing
• Process Performance Management
• Research
• Adaptability
• Business Analytics
• Critical Thinking
• Reporting
• Written Communications
• Data Management
• Policies, Procedures, and Guidelines Management
• Process Design
• Process Effectiveness
• Strategic Thinking

Internal employees who are currently working from home are still eligible to apply. However, if selected for the role, you may be required to work onsite in accordance with the workplace excellence policy.

Shift:

1st shift (United States of America)

Hours Per Week: 

40