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Job Purpose
The Operations Learning & Development (L&D) Blended Learning Specialists is responsible for evaluating training needs and developing, and delivering, blended learning solutions through the application and utilization of various adult learning principles and technological tools. Conducts and implements training need assessments, program evaluations, instructional designs and blended learning programs. Creates effective and advanced learning programs to effectively train both technical and behavioral skills, using a variety of techniques such as Instructor Led Training, basic eLearning, videos, electronic communications and supporting resources. Analyzes training effectiveness and works directly with management to identify solutions for future training needs and adjustments to existing courses. Relies on training and project management experience to plan and accomplish goals. Collaborates with Business Partners and Management in the development and establishment of a blended learning strategy.
Essential Responsibilities
- Conducts needs assessments with stakeholders to identify training needs and appropriate objectives.
- Coordinates all aspects of training design and delivery including needs analysis, content development, stakeholder reviews, lesson plans and participant materials.
- Recommends and Implements training solutions utilizing a blended learning approach to meet the needs of the business.
- Develops basic computer-based training, videos, electronic communications and on the job resources.
- Creates instructional design documents, storyboards, learning resources, participant materials and course outlines.
- Applies adult learning principles and effective digital techniques to produce blended learning programs.
- Evaluates training effectiveness using data driven metrics.
- Ensures the skills of each new associate are assessed before, during, and after training to ensure the trainee has the knowledge and skills to meet or exceed performance standards.
- Consults with business partners, technical specialists, subject matter experts and other members of the training department to achieve program goals.
- Collaborates with other Learning Specialists to offer guidance and share expertise in the development and use of blended learning development methodologies.
- Establishes best practices surrounding content development, materials, media and testing, including creating design templates and identifying opportunities to streamline the production process.
- Relies on extensive training experience and project management to plan and accomplish goals.
- Performs a variety of complex tasks simultaneously.
Other Duties
- Prepares and organizes training materials and reference library including electronic media.
- Develops and maintains a system for updating training materials, monitoring training progress and documenting completed training.
- Builds and maintains training knowledge and skills.
- Performs other duties and/or projects as assigned.
Knowledge, Skills and Abilities
- Must have strong knowledge in a variety of adult learning concepts and best practices, and training procedures.
- Strong interpersonal skills and demonstrated ability to mentor and lead others.
- Experience in designing effective training programs and assessing their impact on employee performance.
- Experience with digital development tools such as Articulate, Camtasia, and PowerPoint.
- Excellent written and verbal communication skills.
- Strong presentation and interpersonal skills.
- Exceptional collaboration and problem-solving skills.
- Ability to work with stakeholders at various levels to recommend training solutions.
- Ability to reason and simplify complex processes.
- Exceptional time management and prioritization skills to meet project deadlines.
- Strong project management skills.
- Must be able to accept and implement change continuously.
- Provides leadership and guidance to training staff and stakeholders surrounding training best practices, content development and curriculum design.
- Knowledge of skills and business rules, which may include proficiency with:o Jackson’s administrative systemso Productso Distributor ruleso Tax lawso State and Federal regulatory rules
- Knowledge of financial services or insurance industry business operations.
- Ability to travel between Jackson’s various locations/offices as frequently as required to support training needs.
- Ability to work between the hours of 8:00a.m. and 8:00p.m. as business needs require.
Qualifications
Bachelor's Degree in Education or Communications preferred.
2+ years of experience or equivalent in training and instructional design preferred.
Experience in the design of digital learning preferred.
2+ years of Financial Services or Insurance experience preferred.
Experience working in a corporate environment with experience designing training systems, procedures and programs preferred.
Experience with SumTotal LMS preferred.
Relevant financial services designations preferred.
Jackson is proud to be an equal opportunity workplace. The Company subscribes to and endorses federal and state laws and regulations relating to equal employment opportunity for all persons without regard to race, color, religion, gender, age, national origin, legally-recognized disability, marital status, legally-protected medical condition, citizenship, ancestry, height, weight, sexual orientation, veteran status, or any other factor not related to the needs of the job. The Company is committed to a policy of equal opportunity. Company facilities and campuses are tobacco-free environments.
