Job Profile Summary:
The operations coordinator serves as a centralized support role for logistics operations, ensuring the accuracy of shipment data, coordination of time-sensitive appointments, and resolution of service-impacting exceptions. Acting as a control point across functions, this position helps maintain service continuity and client satisfaction through proactive issue management, system execution, and cross-functional collaboration.
Key Responsibilities:
- Accurately enter shipment details, service instructions, and customer requirements into the Transportation Management System (TMS) or WorldTrak.
- Maintain updated records of shipment timelines and appointment confirmations.
- Schedule pickup and delivery appointments based on routing plans and carrier availability.
- Coordinate with external partners and internal teams to confirm or adjust appointments as needed.
- Escalate missing or inconsistent information impacting order processing.
- Provide operational support across Shared Services functions.
- Adapt to shifting priorities and manage workload demands efficiently.
- Comply with the requirements of the company’s Quality Management System.
Required Skills, Experience, and Education:
- High school diploma or equivalent required.
- 1–2 years of experience in transportation, logistics coordination, customer service, or operational support roles.
- Proficient in verbal and written English communication, capable of conversating with account managers, internal teams, and external partners.
- Proven ability to manage shipment documentation, appointment scheduling, or exception handling.
- Demonstrated capacity to work with cross-functional teams under tight deadlines.
- Gained proficiency in internal tools such as TMS platforms, WorldTrak, Outlook, and Excel.
- Familiarity with domestic freight flows, including pickups, deliveries, and exception handling.
Desired Skills, Experience, and Education:
- Self-managed and proactive with strong organizational skills.
- Confident, collaborative, and able to communicate clearly across internal and external teams.
- Displays ownership, accountability, and attention to detail in daily tasks.
- Comfortable navigating multiple systems and prioritizing operational needs simultaneously.
Physical Requirements:
- Remain in a stationary/seated position for an extended period.
- Regularly required to operate a computer, telephone, keyboard, and other office machinery.
- Specific vision abilities required by this job include close vision requirements due to computer work.
- The ability to hear, understand, and distinguish speech and/or other sounds, including during phone calls and virtual meetings.
Pegasus Logistics Group is breaking the mold and we want employees as passionate and diverse as we are.
Pegasus Logistics Group is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.
