ABOUT GREYSTAR
Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $300 billion of real estate in more than 265 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, managing over one million units/beds globally. Across its platforms, Greystar has nearly $79 billion of assets under management, including over $35 billion of development assets and over $36.5 billion of regulatory assets under management. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit www.greystar.com.
JOB DESCRIPTION SUMMARY
Ready to transform the way students live? At Greystar Canvas, we don't just manage buildings — we create vibrant communities and unique living experiences. As Operations Manager, you are the bridge between strategy and execution: implementing the Canvas operating model, leading high-performance teams, and taking every property to its full financial and experiential potential.
JOB DESCRIPTION
Key Responsibilities:
- Implement the operational strategy: Translate the vision and operating model defined by the Regional Operations Manager into concrete results across every property in the portfolio.
- Day-to-day asset management: Oversee the daily running of each property, identifying deviations and taking corrective action to maximise asset performance.
- Propose solutions and escalate with judgement: Identify operational issues, propose viable solutions, and manage critical escalations to the Regional Manager when needed.
- Uphold Canvas and Greystar standards: Ensure every property meets and exceeds the operational, quality and brand standards set by the group.
- Execute the PBSA & Hospitality model: Bring the student accommodation business model to life with a genuine hospitality mindset, creating memorable experiences for every resident.
- Operational control of systems (Yardi / Mews): Manage the operational control of key technology platforms, ensuring correct usage and maximising process efficiency.
- Support team training and development: Actively participate in training and developing the team, ensuring everyone masters operational processes and systems.
- Monitor revenue and occupancy: Continuously track commercial performance, analyse rates and occupancy levels, and coordinate with the central team to optimise revenue.
- On-site commercial support: Provide hands-on operational support for commercial initiatives, ensuring flawless execution of sales and marketing actions on the ground.
- Lead new asset openings: Head the mobilisation, lease-up and stabilisation of new Canvas properties — from snagging management to designing the ultimate resident welcome experience.
- Cross-functional coordination: Execute and follow up on commitments made with central HR, Finance, Systems, and Sales & Marketing teams.
- Guide the operations team: Provide daily operational guidance to the team, including the Operations Team Assistant, ensuring coordinated and high-quality execution.
Knowledge & Qualifications
- Graduate calibre or equivalent demonstrable experience.
- Advanced proficiency in Microsoft Office suite (Word, Excel, Outlook).
- Experience in accommodation management software — preferably Yardi or Mews.
- Solid understanding of Spanish tenancy and buildings management legislation.
Experience & Skills
Essential
- Proven management experience in multi-site operations, ideally in hospitality, retail, leisure or property sectors.
- Demonstrated track record of operationally executing new asset openings or property launches.
- Ability to work in multidisciplinary environments, coordinating diverse teams and stakeholders.
- Strong commercial acumen and high-level financial analysis and management competence.
- Resilience under pressure and agility when adapting to shifting priorities.
- Exceptional communication skills with the ability to drive teams towards results.
- Widely respected as an inspiring leader, especially by direct reports.
- Dynamic, confident profile with a genuine focus on the customer and resident experience.
Desirable
- Knowledge of the PBSA (Purpose-Built Student Accommodation) sector.
- Experience in change management and launching new operational models.
- Exposure to environments with an international dimension.
- Additional language fluency (advanced Spanish highly valued).
Important Notice: Greystar will never request your banking details or other sensitive personal information during the interview process. Greystar does not conduct any interviews via text or messaging, and all communication will come from official Greystar email addresses (@greystar.com). If you receive suspicious requests, please report them immediately to AskHR@greystar.com.
