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Pascagoula, Mississippi, United States
Onsite
Great company. Great people. Great opportunities.
If you’d like the chance to make your mark with the world’s largest equipment rental provider, come build your future with United Rentals!
As an Onsite Customer Equipment Solutions (CES) Operations Supervisor, you will leverage your leadership skills to coordinate and direct the overall delivery of quality service to maximize branch productivity. By working closely with the CES Manager (or Branch Manager) you will provide the supervision needed to ensure safety, branch metric performance and Service efficiency, while contributing world-class sales and customer service support. You will be responsible for service and parts related administrative duties.
What you’ll do:
Support CES Manager in implementing actions to achieve financial objectives
Assist in ensuring compliance with all company policies, keep management informed of all customer concerns and advise of parts activities and trends to help build and cultivate customer relations
Drive branch metrics by monitoring scorecard items, chargeability, reviewing technician time reporting, ensure all paid hours available for work, are recorded accurately and timely
Determine root causes and opportunities for improvement and providing coaching and feedback to staff, making recommendations for corrective actions
Support all aspects of Service and Parts to ensure world class service and operational excellence, including processing service quotations, work orders, parts inventory, monitor warranty reporting, run preventative maintenance reports, manage field service dispatch, and invoice orders in compliance with company policies and procedures
Maximize operational effectiveness and efficiency by ensuring that staff is trained and compliant with the work flow process; drive profitability by monitoring and controlling costs
May be responsible for day-to-day operational activities including opening and closing, cash drawer reconciliation and bank deposit
Motivate, coach and train personnel
Promote a culture of safety and discipline through leadership, exemplary personal compliance, accountability and communication
Other duties assigned as needed
Requirements:
Bachelor’s Degree preferred
Minimum 3 years of sales or business management experience
2+ years of leadership experience and performance management, coaching, and conflict resolution skills
Strong communication skills with the ability to motivate and influence others
Understanding of accounting and P&L concepts preferred
Equipment rental experience
Proficient in Microsoft Office (particularly Excel) and Rentalman
Teamwork focused and trade area oriented
Demonstrated strengths in analysis and consulting with strong organizational and delegation skills
Valid driver’s license
This position is deemed Safety Sensitive for purposes of United Rentals’ policies and procedures.
We don’t just “talk the talk!” We’re an award-winning company (recently named a Glassdoor Best Place to Work in 2026) that truly cares about our people - That’s why we offer best-in-class benefits and perks that will support you and your family. In addition to our health and financial plans, we also offer:
Paid Parental Leave
Employee Discount Program
Career Development & Promotional Opportunities
Additional Vacation Buy Up Program (US Only)
Early Wage Access through Payactiv (US Hourly Only)
Paid Sick Leave
An inclusive and welcoming culture
Explore our comprehensive U.S. benefit offerings
For Canadian benefits, click here
United Rentals, Inc. is an Equal Opportunity Employer and makes employment decisions regardless of race, color, religion, sex, national origin, age, genetic information, citizenship status, veteran status, sexual orientation, gender identity, disability, or any other status protected by law. If you need a reasonable accommodation at any point of the application process, please email careers@ur.com for assistance.
At United Rentals, we proudly hire active duty members, veterans, reservists, and their families. The values that define your service—leadership, discipline, integrity, and teamwork—are the same values that drive our success. With many veterans already part of our team, we’re ready to help you transition into a rewarding career.
United Rentals consists of a wide variety of roles with different duties and responsibilities. The actual pay rate offered to candidates varies depending upon a wide range of factors including specific position, location, education, training, experience, skills, and ability.
