Oracle HCM Consultant, Managed Services

Accountabilities

• Provide remote functional support for assigned Oracle HCM Cloud modules across client production and non-production environments.
• Respond to, troubleshoot, and resolve customer support tickets accurately and within expected timelines.
• Investigate application issues, document findings and resolutions, and escalate complex or recurring problems to Senior Consultants when appropriate.
• Support end users by answering functional questions, providing guidance, and delivering basic training where needed.
• Perform routine Oracle HCM Cloud configuration updates in line with established processes and guidelines.
• Assist with testing Oracle quarterly updates, patches, enhancements, and new functionality, documenting test results and configuration changes.
• Monitor assigned applications, identify recurring issues and trends, and contribute to improvements in application monitoring and support processes.
• Support upgrades, system enhancements, and smaller-scale requests for new functionality.
• Assist with data validation, reporting updates, and interface troubleshooting.
• Collaborate with internal teams and Oracle Support to investigate and resolve more complex technical or functional issues.
• Maintain accurate records of client interactions, ticket activity, configuration changes, and support documentation.
• Communicate project and ticket status clearly to clients and internal stakeholders while maintaining a high standard of customer service.
• Manage multiple priorities effectively while working independently in a fully remote environment.

Requirements

• 3+ years of experience in Oracle HCM, consulting, HRIS, application support, or a related environment.
• Foundational functional experience in at least one major Oracle HCM workstream, such as Payroll, Time & Labor, Absence, Benefits, Compensation, or Incentive Compensation.
• Solid understanding of HR processes, HR systems, and how technology supports core human resources operations.
• Experience troubleshooting application issues and working through structured support or ticket-resolution processes.
• Strong communication and interpersonal skills, with the ability to explain functional concepts clearly to clients and end users.
• Strong customer-service orientation and a commitment to providing responsive, accurate, and professional support.
• Highly organized and detail-oriented, with the ability to manage competing priorities and maintain accurate documentation.
• Self-motivated and comfortable working independently in a remote environment while collaborating effectively with distributed teams.
• Strong analytical and problem-solving skills, with the ability to investigate issues, identify patterns, and determine appropriate solutions or escalation paths.
• Bachelor’s degree in Business, Human Resources, Computer Science, or a related field, or equivalent professional experience.
• Legally authorized to work in Canada or the United States and able to provide proof of employment eligibility upon hire.
• Willingness and ability to travel to the United States periodically for business meetings or client engagements, with travel expected to be up to 5% as needed.
• Candidates requiring employment sponsorship or authorization sponsorship are not eligible for this opportunity.

Benefits

• Remote-first working environment for eligible candidates based in Canada or the United States.
• Competitive compensation based on location, skills, experience, and role requirements.
• For U.S.-based employees, a base salary range of USD $80,000–$115,000.
• Annual incentive compensation potential of up to 20%, paid quarterly.
• Competitive healthcare benefits for eligible U.S.-based employees.
• 401(k) retirement plan with employer matching for eligible U.S.-based employees.
• Monthly reimbursement program supporting health, wellness, and personal wellbeing.
• Paid time off and company-paid holidays.
• Paid parental leave.
• Family planning reimbursement program.
• Life insurance and short- and long-term disability coverage options.
• Employee Assistance Program.
• Learning and development resources.
• Comprehensive onboarding and ongoing career and professional development support.
• Strong focus on work-life balance.
• Reasonable accommodations available throughout the recruitment process upon request.