Renewals Representative

Role Description: Renewals Representative 

 

Role Purpose: 
 

Wasabi’s Renewal Representative is part of the Renewals Team within Customer Success and will work remotely. In this role, responsibilities include account development, retention and expansion. You will play a key role in developing customer relationships on both the Channel and Direct Team. We’re looking for a sales-oriented professional who values creativity and customer engagement. 

 
Responsibilities: 

• Lead Customer Review Calls to assess experience, current usage of product, IT environment changes and growth opportunities 

• Build and document renewal quotes, process orders, and compile history in company CRM database 

• Collaborate with various organizations both internal and external including all Distributors and Value-Added Resellers throughout our Channel and Direct ream  

• Meet or exceed Individual/Team Sales Quotas – Quarterly/Annually 

• Adhere to Wasabi policies and procedures accurately 

• Continuously assess risk in an account and proactively engage with customers who are at risk of leaving 

• Prepare and engage in business development team meetings 

Requirements: 

• Bachelor’s degree 

• Enthusiastic about the challenge of working at a start-up 

• Experience with renewal automation, AI, and playbooks a plus 

• 1-2+ years of technology inside sales experience (Storage experience a plus) 

• Communicates professionally verbally, and in writing 

• Disciplined about planning and setting goals 

• Driven and self-motivated with strong commitment to professional development 

• Experience using a CRM database (HubSpot and Salesforce is a plus) 

• Competitive and passionate in sales 

• Proven history of exceeding your sales retention/growth quotas 

• Ability to work well in a team environment and build territory plans/strategies 

• Ability to handle multiple tasks in an efficient and professional manner 

• Desire to think outside the box to create a unique yet streamlined experience for our customers 

• Very strong attention to detail and organization 

• Experience working in the Channel (Distributors & Resellers) a plus 

 

OTE - $90,000 – $110,000 

The OTE range reflects the full range for this position at Wasabi Technologies. At Wasabi, we believe in paying fairly and competitively, and individual compensation is determined based on factors such as job-related experience, skills, location, and internal equity. On Target Earnings are just one part of our total rewards approach. Wasabi team members also receive equity, and a comprehensive benefits package designed to support both professional growth and personal well-being.