End Date
Wednesday 21 October 2026
Salary Range
£57,150 - £63,500
We support flexible working – click here for more information on flexible working options
Flexible Working Options
Hybrid Working
Job Description Summary
This is a high-impact and highly visible opportunity for an exceptional Personal Assistant with proven experience supporting Executives. Working in close partnership with the Managing Director, Business, Innovation Banking & Data Office within Business & Commercial Banking (BCB).
Job Description
Operating as a trusted extension of the Executive, you will exercise exceptional judgement, discretion and business awareness. You will anticipate needs, protect strategic time, manage complex information flows and act as a credible gatekeeper with senior leaders, customers and external stakeholders. Success requires composure, resilience and flexibility in a fast-paced environment, together with regular presence in London.
Working Pattern
Working as part of a job-share partnership, providing seamless support across a three-day working week (two office-based days and one day working remotely).
Diary, Inbox & Time Management
- Own and optimise a complex, fast-moving Executive diary, aligning time to strategic priorities, anticipating dependencies and resolving conflicts with minimal escalation.
- Inbox and correspondence management, identifying priorities and progressing matters independently within agreed parameters.
- Coordinate internal and external meetings, ensuring effective preparation, logistics and follow‑up.
- Act as a trusted gatekeeper, balancing access with the Executives priorities and commitments.
Governance & Executive Meeting Support
- Working closely with the wider Executive Office, ensure meeting administration is handled with rigour, including agenda coordination, paper collation, version control, actions tracking and follow‑up.
- Handle personal, commercially sensitive and confidential information with exceptional discretion, accuracy and professionalism.
Administrative & Operational Support
- Deliver accurate, timely and compliant administrative support, including expenses, approvals, Workday tasks, holiday tracking and recruitment administration.
- Arrange UK and overseas travel and accommodation, adjusting at short notice where required and ensuring policy and budget compliance.
- Work closely with the wider Executive Office to support leadership meetings, offsites, events and visits, ensuring smooth end‑to‑end delivery.
Events, Engagement & UK‑wide Support
- Provide flexible support across the UK to enable effective delivery of:
- Customer meetings and visits
- Colleague town halls and engagement sessions
- Regional and national conferences, events and external engagements
- Support logistics, preparation and on‑the‑day coordination for high‑profile engagements involving customers, colleagues and external stakeholders including government officials.
Business Knowledge & Proactive Support
- Build and maintain a strong understanding of the business, its strategy, priorities and key stakeholders.
- Act as a central point of contact for the Executive office on diary, logistics and coordination matters.
- Anticipate issues, spot risks and identify opportunities to improve administrative processes and ways of working.
Stakeholder Management & Professionalism
- Build strong, trusted relationships with senior leaders, peers, external contacts and the wider BCB Executive offices.
- Communicate clearly, confidently and professionally, handling sensitive matters with discretion and care.
- Act as a role model for professional standards, behaviours and values.
Skills, Knowledge & Experience
Essential
- Demonstrable previous experience as a Personal Assistant providing dedicated support to an Executive(s) in a FTSE 100 company, or equivalent.
- Proven experience of the full breadth of Executive level support, including complex diary and inbox ownership, Board and executive governance, senior stakeholder engagement, executive travel and highly confidential matters.
- Exceptional organisation, prioritisation and forward-planning skills, with the composure to manage ambiguity, frequent change and competing demands.
- Outstanding written and verbal communication, with the credibility and confidence to engage Board members, senior executives, customers and external stakeholders.
- Exceptional judgement, discretion and attention to detail when handling market-sensitive, personal and confidential information.
- Advanced user of Microsoft 365, particularly Outlook.
- Proficient with applications and tools for expense management, board papers, reporting etc.
- Confident user of AI‑enabled productivity tools, with sound judgement and validation of outputs.
- Ability to work from the London office a minimum of two days per week.
At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.
We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.
We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.
