At FNBO, our employees are the heart of our story—and we’re committed to their success! Please see below the details of this career opportunity and how it fits into our organization’s success.
The Partner & Platform Product Manager serves as the end-to-end owner of the merchant experience and marketplace platform relationships within Point of Sale Lending – Home Improvement. This role is responsible for platform health, capability evolution, strategic partner relationships, and reducing merchant risk, while serving as the organization’s lead for product integrations, system processes, and merchant journey touchpoints. The role bridges technology and cross-functional governance to ensure the platform delivers measurable value for merchants, customers, and internal stakeholders.
About This Role:
Partner Experience & Marketplace Platform Management
- Own and manage the partner experience and marketplace platforms end-to-end, serving as the primary product owner responsible for platform health, capability, and evolution.
- Maintain and prioritize the partner and marketplace backlog and roadmap, ensuring all requirements are clearly defined with measurable success metrics.
- Conduct ongoing assessment of platform gaps and opportunities, translating findings into actionable roadmap items.
- Serve as the primary technology relationship owner and SME for all platform-related vendor and partner technology engagements.
- Act as the escalation point for partner or marketplace-related issues, coordinating resolution across internal and external stakeholders.
- Ensure strong risk management practices across the platform to minimize, and/or shift to partners, the risk from Merchants including Sales Practice issues.
- Collaborate with Brand Manager and PSM Lead and BD Team to incorporate partner feedback and evolving needs into the experience roadmap.
- Partner with Credit Risk and Product Strategy Manager to ensure policy decisions are informed by platform data, partner dynamics, and strategic goals.
Strategic Platform Relationship Management
- Serve as the strategic relationship manager for platform partners, fostering long-term, value-driven partnerships aligned to program objectives.
- Develop and maintain a deep understanding of partner platform goals, capabilities, and roadmaps to proactively identify alignment opportunities.
- Represent FNBO's platform interests in partner-facing discussions, negotiations, and strategic planning sessions.
Platform Strategy
- Research and maintain ongoing competitive insight into marketplace industry to understanding broader relationships, participants, and trends.
- Develop and own the strategy for marketplace platforms that aligns with overall program goals in coordination with Product Strategy manager, establishing a clear vision and measurable objectives.
- Create marketplace playbook that defines our approach in this space and incorporates best practices, capabilities/integration, lines of ownership, and enterprise requirements.
- Evaluate and recommend build/partner decisions for platform capabilities, synthesizing competitive data, partner feedback, and internal performance metrics into actionable strategic recommendations.
API & Integration Management
- Serve as the lead for all API and system integrations and partner platforms supporting our HIL partners.
- Oversee the ongoing use, performance, and continuous improvement of integrations to maximize value delivery for partners, customers, and internal stakeholders.
- Maintain knowledge of integrations, data flows, and dependencies across all connected systems.
- Establish and maintain an organized framework for managing partner platform relationships, including issue tracking, escalation protocols, and SLA oversight.
- Serve as the primary escalation contact for partner platform concerns, ensuring timely resolution and clear communication to internal stakeholders.
- Partner with Legal, First Line Risk, and Enhanced Vendor Management (EVM) on requirements and ongoing monitoring of the partner platform.
- Monitor vendor performance against contractual obligations and drive accountability for service delivery.
Program Analysis – Partner-Level Deep Dives
- Lead and conduct deep-dive analytical reviews at the individual partner level to assess performance, identify trends, and surface actionable insights.
- Monitor marketplace merchants to ensure performance concerns are addressed, and necessary merchant training, coaching, or removal is completed with support of Marketplace partners.
- Synthesize data across partner activity, platform usage, credit outcomes, and customer experience metrics to build a comprehensive view of partner health.
- Present findings and recommendations to leadership and cross-functional stakeholders to inform strategic decisions and roadmap prioritization.
Cross-Functional Collaboration & Governance
- Work closely with the HIL Product Manager to align platform priorities with overall program strategy.
- Collaborate with Compliance, Legal, and First Line Risk to ensure platform and partner practices meet regulatory and policy requirements.
- Establish and maintain business controls, governance frameworks, and documented processes and procedures for platform operations.
- Assist in QA and testing to ensure flawless execution of platform releases and enhancements.
The Ideal Candidate for This Role:
Basic Qualifications
- Bachelor's Degree in Business or related field.
- 5+ years of experience in product management, platform management, or a related discipline.
- 5+ years of banking, financial services, or other relevant industry experience preferred.
- Experience developing business requirements, defining success metrics, and managing project prioritization.
- Demonstrated ability to partner with business leadership and technology teams to inform decision-making.
- Excellent analytical skills, including the ability to interpret complex data and translate findings into strategy.
- Experience with vendor management, SLA oversight, and escalation management.
Skills
- Ability to understand and communicate complex concepts to both technical and non-technical audiences.
- Superior analytical skills, including comfort with data manipulation and platform performance analysis.
- Ability to direct the resolution of highly complex or unusual business and technology problems.
- Proven track record of sound decision-making practices in ambiguous or fast-moving environments.
- Proven track record of managing complex partner relationships and driving measurable platform outcomes.
- Superior communication skills, verbal and written, including the ability to present to and influence senior leadership.
- Proven ability to operate successfully in a matrix environment and collaborate across departments.
- Detail oriented with excellent organizational and time management skills.
- Ability to manage competing and complex priorities in fast-paced environments.
- Proficiency with Microsoft Office Products (Excel, Word, PowerPoint); familiarity with project management and product management tools a plus.
Candidates must possess unrestricted work authorization and not require future sponsorship.
Compensation:
Compensation range (base pay): $97,774.00-$166,216.00
This role may have a specific starting pay within this range.
Final compensation offer to candidate may vary from posted hiring range based upon work experience, education, and/or skill level.
Work Environment:
It is anticipated that the incumbent in this role will work onsite at the posted location. Our onsite environment fosters innovation, mentorship, and a vibrant culture where ideas flow freely and relationships flourish. As part of our team, you'll experience the energy of our collaborative spaces designed to support your professional growth while working alongside talented colleagues who inspire excellence daily. Please note that work location is subject to change based on business needs.
Benefits Overview:
We offer a variety of benefits designed to keep you and your family physically and financially healthy. Not only do we offer a competitive salary and work-life balance, we offer benefits to match your needs:
Medical, Dental, Vision Insurance
401k, With Matching Contributions
Time Off Programs
Health Savings Account (HSA)/Dependent Care
Employee Banking
Growth Opportunities
Tuition Assistance
Short-Term/Long-Term Disability Insurance
Learn more about FNBO benefits here: https://www.fnbo.com/careers/benefits/.
For additional information regarding compensation and benefits, e-mail FNBO at TAGAdmin@fnni.com. To ensure you receive a response, include the number of this job (listed below) in the subject line of your message.
Job number: R-20261835
Equal Opportunity & Belonging:
FNBO believes that the quality of our employee experience is at the heart of our customer experience. One key pillar of our intended employee experience is Belonging. Belonging means we are committed to fostering a workplace culture where employees of all backgrounds feel valued, recognized, and empowered to be their authentic selves—no matter their role or where they are in their journey.
Learn more here.
FNBO is an equal opportunity employer for all employees and applicants and makes employment decisions without regard to status or identity.
Click here to download 'EEO is The Law' Self-Print Poster
Click here to download 'EEO is The Law' Supplement for Federal Contractors
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FNBO is an Equal Opportunity/Affirmative Action/Veterans/Disability Employer - Member FDIC
FNBO follows federal law regarding the use of marijuana (this applies to all non-California applicants)
Application Deadline:
All our jobs will be posted for a minimum of 5 calendar days. Job postings may come down prior to 5 calendar days based on volume of applicants.
