Partner Relationship Manager

Accountabilities

• Manage day-to-day relationships with a portfolio of North American partners, acting as their primary contact and trusted point of coordination.

• Monitor partner health, including satisfaction, engagement, performance, and overall relationship development.

• Coordinate with internal sales, customer support, and professional services teams to ensure partners receive timely assistance and the resources they need.

• Identify emerging concerns, respond promptly to partner issues, and coordinate solutions before challenges escalate.

• Prepare and conduct partner performance reviews, documenting results, opportunities, and areas requiring improvement.

• Maintain accurate partner records, activity logs, and relationship updates to ensure visibility and effective collaboration across teams.

• Support onboarding for new partners joining the North American ecosystem, helping them navigate internal processes and establish productive working relationships.

• Build strong stakeholder relationships and maintain clear communication across internal teams and external partners.

• Support the broader partner delivery function by managing operational relationship activities and helping maintain consistent partner engagement.

Requirements:

• At least 3 years of experience in a partner-facing role, with a demonstrated ability to manage and develop business relationships.

• Proven ability to build trust, strengthen engagement, and proactively improve partner relationships rather than simply maintaining existing contacts.

• Strong stakeholder management skills, with the ability to balance competing priorities and maintain productive relationships with multiple teams.

• Excellent communication skills, with a clear, composed, direct, and professional approach to resolving issues and managing expectations.

• Experience in SaaS or B2B technology environments.

• Based in North America, with flexibility to collaborate across time zones when required.

• Strong organizational skills and attention to detail, particularly when managing partner records, performance reviews, and multiple ongoing activities.

• A proactive, solutions-oriented mindset and the ability to identify risks, coordinate responses, and follow issues through to resolution.

• Preferred: Experience with accounts payable automation, procure-to-pay (P2P), or spend management solutions.

• Preferred: Background in channel partnerships, strategic alliances, or partner ecosystem management.

• Preferred: Familiarity with CRM platforms or partner relationship management tools.

Benefits:

• Estimated base salary starting at $115,000 USD, with final compensation determined by relevant experience, skills, qualifications, certifications, internal equity, and work location.

• Potential eligibility for variable compensation, including performance bonuses or commissions.

• Medical, dental, and vision coverage, subject to eligibility requirements.

• Paid time off.

• Retirement benefits, subject to eligibility requirements.

• Fully remote work arrangement.

• Opportunities for career development and professional growth.

• A collaborative, meritocratic work culture with supportive leadership.

• The opportunity to work with international teams and contribute to the growth of AI-powered finance and spend management solutions.

• A trust-based working environment that encourages autonomy, open communication, and employee feedback.