Job Title: Patient Access Coordinator
About Us
At West Cancer Center, we are committed to providing exceptional, patient-centered cancer care through collaboration, compassion, and clinical excellence. Our team works together to ensure patients receive the support, coordination, and resources they need throughout their care journey.
Position Overview
The Patient Access Coordinator is responsible for managing all aspects of patient scheduling, including verification of benefits and pre-certification for rehabilitation services. This position coordinates patient appointments, processes referrals, maintains accurate patient information, and communicates with patients, providers, and other healthcare professionals in person and through telephone, fax, and email.
The Patient Access Coordinator plays an important role in supporting efficient clinic operations and providing excellent patient service while modeling the Mission, Vision, and Values of West Cancer Center.
Key Responsibilities
- Manage intake of new consultations from referring providers and offices
- Record and verify patient demographic and insurance information
- Obtain patient records from outside referring providers, including pertinent medical records, laboratory and radiology results, pathology reports, and other documentation
- Schedule new consultations for oncology patients and other referrals, including benign diagnoses, as needed
- Complete infusion treatment scheduling and in-office return appointments, communicating all updates with patients
- Assist patients with remote and telehealth scheduling and setup
- Complete pre-certifications for specific services as needed
- Handle incoming phone calls from patients and outside providers, including scheduling and rescheduling appointments and coordinating peer-to-peer calls when needed
- Triage phone calls from patients with clinical needs and direct them to the nursing team or appropriate provider for resolution
- Make appointment reminder calls and follow up to reschedule missed appointments
- Maintain positive and efficient relationships with referring providers, clinics, and hospitals
- Provide general assistance to patients during and outside of clinic visits, including assistance with transportation, wayfinding, and other needs
- Assist with patient forms and documentation, including financial forms, disability paperwork, handicap placards, FMLA, death certificates, return-to-work documentation, and other letters
- Notify the Site Manager or Site Provider of any problems in a timely manner
- Demonstrate effective communication skills that contribute to a team-oriented work environment
- Perform other duties as assigned
Qualifications
Education & Experience
Required:
- High school diploma or GED
- Six (6) months of experience in a healthcare environment
Preferred:
- One (1) year of healthcare experience focused on insurance and pre-certification
Substitutions Allowed:
- Six (6) months of healthcare experience may substitute for the education requirement
Knowledge, Skills & Abilities
- Proven record of providing excellent customer service both internally and externally
- Knowledge of accessing coverage information from third-party payers
- Ability to evaluate problematic situations and adapt, respond, or notify appropriate staff to resolve issues
- Ability to set priorities, coordinate multiple tasks, maintain workflow, and prepare written materials
- Ability to work without close supervision and exercise independent judgment within the scope of the role
- Ability to operate standard office equipment
- Strong oral and written communication skills, including spelling, grammar, punctuation, and composition
- Proficiency in Microsoft Word and familiarity with electronic medical record systems
Work Environment & Physical Demands
- Physical activities may include climbing, pushing, standing, hearing, walking, reaching, grasping, kneeling, stooping, and repetitive motion
- Must have good balance and coordination
- Light work requiring exertion of up to 25 pounds of force occasionally and/or up to 10 pounds of force frequently
- Close visual acuity is required for activities such as preparing and analyzing data and figures, transcribing, viewing a computer terminal, and extensive reading
- Work is typically performed in a general office or administrative environment without substantial exposure to adverse environmental conditions
Why West Cancer Center is a Great Place to Work
- Meaningful Impact: Play a direct role in supporting patients through one of the most challenging times of their lives.
- Collaborative Culture: Work alongside a multidisciplinary team of dedicated professionals committed to improving cancer care.
- Professional Development: Benefit from ongoing training, educational resources, and growth opportunities.
- Mission-Driven Environment: Be part of an organization guided by compassion, integrity, and innovation.
No nights, weekends, or holidays. Comprehensive benefits package.
Join Us
If you are an organized, detail-oriented professional with strong communication skills and a passion for helping patients navigate their healthcare needs, we encourage you to apply for the Patient Access Coordinator position at West Cancer Center in Paris, TN. Join our team and play an important role in coordinating patient care, supporting clinic operations, and creating a positive experience for the patients and families we serve.
